Cross River
Financial Services
AVP,TeamLeadEnterpriseSystemsSupport
“AVP, Team Lead - Enterprise Systems Support at Cross River. Skills: Enterprise Systems Support, IT Operations Leadership. Manage day-to-day IT operations. Support end users”
What You'll Achieve.
Reliable IT support; High-quality IT support; Resolve tickets efficiently; Address trends proactively; Support engineers; Guide engineers; Develop engineers technically; Progress backlog projects; Align with enterprise standards
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
800 end users support, Supervise 7 Technical Support Engineers, Local IT owner for office, Endpoint management, Security, Compliance, Systems administration
Nice to Have
Unifi experience, ServiceNow experience, Cisco Meraki networking experience, MDM experience, Patching experience, Software deployment experience, Agile operating models, Sprint-based operating models
What You'll Do.
Manage day-to-day IT operations
Supervise Technical Support Engineers
Participate in support
Participate in troubleshooting
Participate in project work
Ensure high service quality
Ensure operational stability
Align with enterprise IT standards
Troubleshoot connectivity issues
Troubleshoot access points
Troubleshoot switches
Troubleshoot office network components
Partner with network teams
Partner with infrastructure teams
Balance operational support
How You'll Work.
Team & Collaboration
Central network teams; Infrastructure teams
Communication Scope
Excellent communication
Process & Methodology
Backlog management
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