AVP,PartnershipSuccess

## Accountabilities Lead overall client success strategy across assigned acute care health systems, ensuring alignment with revenue cycle performance and contractual objectives. Oversee end-to-end revenue cycle operations including AR management, denial reduction, POS collections, and patient financial experience improvements. Manage and develop multi-level onsite teams, including site directors and operational leaders across multiple facilities. Serve as primary escalation point for client and operational issues, ensuring timely resolution and strong stakeholder communication. Partner with client executives and internal leadership to define strategic priorities and execute transformation initiatives. Monitor operational KPIs and implement performance improvement strategies across front-end, mid-cycle, and business office functions. Drive standardization and adoption of best practices across multiple acute care facilities and service lines. Lead executive-level client meetings, business reviews, and ongoing partnership governance discussions. Requirements: 5–7+ years of experience in acute revenue cycle management within complex healthcare or hospital environments. 3–5+ years of leadership experience managing large, multi-site operational teams in healthcare services or RCM organizations. Strong expertise in end-to-end revenue cycle processes including AR, denials management, patient collections, and billing operations. Proven track record of driving measurable performance improvements in large-scale acute care settings. Experience working directly with health system executives and managing high-value client relationships. Strong executive communication, influencing, and stakeholder management skills. Demonstrated ability to lead organizational change, performance transformation, and operational standardization initiatives. Certification such as CRCR or CPAR (or equivalent) strongly preferred. Ability to work onsite at client locations approximately 75% of the time.