Citi
Financial Services
AVP,InvestorServicesOperationsChange-TransferAgency
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optimal for Senior candidates.
“AVP, Investor Services Operations Change - Transfer Agency at Citi”
Industry & Context.
Full Job Description
The Senior Business Analyst at C12 level plays a critical role in bridging the gap between client/ business needs, and technological solutions within Investor Services Operations Change. You will lead and contribute to the development of new technologies, improvement of processes and work-flows as well as client, mandatory and regulatory initiatives. Role requires great analytical skills in order to design, test and validate complex solutions and services for our clients and operational teams. Communication and interpersonal skills are required to effectively cooperate with multiple stakeholders across Product, Technology, Operations and our Clients. ## Key Responsibilities * **Lead Business Analysis Activities:** Lead all business analysis activities on assigned complex projects, both client and internal, ensuring successful delivery and alignment with business objectives. * **Requirements Elicitation & Management:** Lead the preparation and analysis of proposed system changes, gathering consensus between business requirements and technology deliverables to assure smooth project implementation. Document comprehensive business requirements (BRDs) and functional specifications. * **Process Analysis & Design:** Perform in-depth process analysis and design solutions in response to complex client or operational needs across funds operations, including the development of target operating models and process re-engineering. * **System Functionality & Testing Oversight:** Oversee testing of new system functionalities in UAT environments. Formulate and coordinate regression test plans and support Production Validation Testing for new system functionalities and client changes. Oversee the delivery of business requirements, prepare testing plans, and execute/oversee testing. * **Strategic Stakeholder Management:** Co-operate closely with business stakeholders, Product, Technology partners, and clients, ensuring the right infrastructure aligns with organizational vision and str
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