Synchrony
Financial Services
AVP,ChangeManagement
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“AVP, Change Management at Synchrony. Skills: Change Management, Release Management, Agile. Lead monthly releases. Maintain release calendars”
What You'll Achieve.
Improve throughput; Reduce delivery risk; Support Recovery performance
Industry & Context.
Root cause analysis
Travel required
What They're Looking For.
Must Have
5+ years financial services experience, 5+ years technology delivery experience, 3+ years requirements definition, 3+ years SQL or ETL tools, Proficiency Microsoft Office
Nice to Have
3+ years project/release management, Agile experience preferred, Bachelor's degree or equivalent, Debt Manager experience, Collections/Recovery operations experience, Familiarity Rules Engines, Familiarity inbound/outbound file processing, JIRA experience, SharePoint experience
What You'll Do.
Lead monthly releases
Maintain release calendars
Define promotion criteria
Ensure QA/UAT completion
Facilitate go/no-go discussions
Perform post-release validation
Manage shared build impacts
Prioritize PI planning
Manage technical debt
Support backlog refinement
Strengthen acceptance criteria
Drive continuous improvement
Improve intake processes
Improve release processes
Improve change processes
Provide guidance Debt Manager configuration
Provide guidance integration design
Provide guidance solutioning
Advise system impacts
Identify requirements gaps
Collaborate with QA/UAT teams
Ensure testing strategy
Ensure testing coverage
Support defect triage
Support business readiness
Provide input job aids
Provide input training materials
Provide input release communications
Participate Process Owner forums
Identify process gaps
Recommend mitigations
Recommend process enhancements
Reduce stagnant inventory
Perform special projects
How You'll Work.
Team & Collaboration
Agile teams; Shared platforms; Business leaders; Technology leaders; Product Owners; IT Project Managers; Scrum Masters; Build/Run leaders; QA/UAT teams
Communication Scope
Stakeholder communications
Process & Methodology
Release management, Agile, PI planning, Dependency management
Full Job Description
**_Role Summary/Purpose:_** The AVP, Change Management will lead release management and change governance for our Recovery platform, with a strong emphasis on Debt Manager. This role is accountable for planning and delivering monthly releases, ensuring end-to-end readiness (requirements, testing sign-off, cutover planning, and stakeholder communications), and coordinating dependencies across Agile teams and shared platforms. The AVP will partner closely with business and technology leaders to drive high-quality delivery and stable production outcomes. ** _Essential Responsibilities:_** * Lead monthly Recovery system releases, maintaining release calendars, scope alignment, readiness checkpoints, and promotion criteria. * Ensure QA/UAT completion and formal sign-offs prior to production promotion; facilitate go/no-go readiness discussions and post-release validation. * Coordinate with other Agile Release Trains (ARTs) and platform teams to manage dependencies, sequencing, and shared build impacts, including PI planning prioritization. * Partner with Product Owners, IT Project Managers, Scrum Masters, and Build/Run leaders to manage enhancements, defects, and technical debt tracked in JIRA. * Support backlog refinement and delivery execution by clarifying requirements, strengthening acceptance criteria, identifying risks, and escalating blockers. * Drive continuous improvement in intake, release, and change processes to improve throughput and reduce delivery risk. * Provide guidance on Debt Manager configuration, integration/interface design, and solutioning for complex Recovery needs. * Advise on system impacts related to Fit Logic Advisor rules, security roles/privileges, and supplier management for inbound/outbound file processing and configuration. * Partner with technology teams to identify requirements/design gaps and recommend solutions for integration-focused work. * Collaborate with QA/UAT teams to ensure testing strategy, coverage, and defect triage support
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