Boeing
Aerospace
AvionicsSystemsServiceEngineer(ExperiencedorSenior)
Neural analysis suggests this role is
optimal for Senior candidates.
“Avionics Systems Service Engineer (Experienced or Senior) at Boeing. Skills: Avionics Systems, Technical Problem Resolution, Customer Support. Assist airline customers resolving technical problems. Answer systems functionality inquiries”
What You'll Achieve.
Return grounded airplane to revenue service; Ensure compliance with engineering processes; Return airplanes to revenue service; Ensure continued safe operation and maintenance of equipment
Industry & Context.
Problem-solving
Willing to work flexible hours and/or non-standard shifts, International and domestic travel may be required, Must be able to travel to Airlines, U. S. Person required for export control compliance, Employer will not sponsor applicants for employment visa status
What They're Looking For.
Must Have
Bachelor of Science degree in Engineering (with a focus in Electrical, Mechanical or Aeronautical), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement, 3+ years of experience in an engineering discipline, 1+ years of project management experience, Able and willing to work off shift hours (24/7/365-day operation. Saturday and Sunday may be required workdays), Willing and able to travel 10% of the time domestically and internationally
Nice to Have
5+ years of related work experience or an equivalent combination of education and experience, Experience in the area of Communications and Navigation (e. g. VHF/HF, SATCOM, LRRA, ISS, INR, TCAS, GPS), Experience presenting to customers, stake holders and teams., Ability to collaborate with multiple team functions, Willingness to expand into technical areas without prior experience, Desire to continuously improve our airplanes
What You'll Do.
Assist airline customers resolving technical problems
Answer systems functionality inquiries
Resolve problem reports
Investigate long-term issues
Provide proactive fleet guidance
Collaborate with operators to recover AOG
Address time-sensitive situations
Troubleshoot remotely or on-site
informational support
Troubleshoot system problems
Create technical documentation
Review technical design
Participate in design reviews
Observe tests and audits
Provide engineering design disposition
Design engineering solutions
Provide analysis of engineering solutions
Conduct root cause analysis
Develop dispositions for non-conformances
Develop customer correspondence
Assess system event reports
How You'll Work.
Team & Collaboration
Collaborate with operators; Work with cross-functional teams; Collaborate with multiple team functions
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project management
Full Job Description
Avionics Systems Service Engineer (Experienced or Senior) **Company:** The Boeing Company **Boeing Commercial Airplanes (BCA**) is looking for a******Avionics Systems Service Engineer****(Experienced or Senior)** to join their team in **Seal Beach, CA.** **_Position Overview:_** As an Avionics Systems Service Engineer, your primary responsibility will be to assist airline customers in resolving real-time technical problems and issues on Boeing Commercial airplanes. This includes answering general systems functionality inquiries, resolving short to medium-term problem reports, investigating long-term issues, and providing proactive fleet guidance. You will collaborate with operators to recover Aircraft on Ground (AOG) and address other time-sensitive situations affecting operations. This may require troubleshooting either remotely or on-site with the operator to return a grounded airplane to revenue service. All tasks will be accomplished utilizing the latest Boeing tools, technology, data analytics, and real-time fleet monitoring data. **Boeing Customer Support operates on a 24/7/365 basis. Employees must be willing to work flexible hours and/or non-standard shifts to support our fleets. International and domestic travel may be required.** **_Position Responsibilities:_** * Provides technical, design and informational support for basic production, product support or in-service issues. * Troubleshoots basic system problems consistent with operational protocols. * Supports and/or creates and provides basic technical documentation (e.g. Fleet Team Digest articles, Service Letters, Drawings, Specifications, documents, data sets, design folders, test requirements documents, manuals) in accordance with engineering processes and procedures for internal reference or external delivery. * Supports review of technical design, analysis, and production by reviewing documentation, participating in design reviews, and observing tests and audits to ensure compliance. * Assists with
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