Boeing
Aerospace
AvionicsSystemsServiceEngineer(ExperiencedorSenior)
Neural analysis suggests this role is
optimal for Senior candidates.
“Avionics Systems Service Engineer (Experienced or Senior) at Boeing. Skills: Avionics Systems troubleshooting, Customer technical problem resolution, Real-time fleet monitoring data utilization. Assist airline customers in resolving real-time technical problems and issues on Boeing Commercial airplanes. Answer general systems functionality inquiries”
What You'll Achieve.
Resolve real-time technical problems and issues on Boeing Commercial airplanes; Recover Aircraft on Ground (AOG); Address other time-sensitive situations affecting operations; Return a grounded airplane to revenue service
Industry & Context.
Assist airline customers in resolving real-time technical problems and issues on Boeing Commercial airplanes; Resolve short to medium-term problem reports; Investigate long-term issues; Troubleshoot basic system problems consistent with operational protocols; Assist with the investigation of problems to provide engineering design disposition of discrepancies; Support and/or lead the research of technical, operational and quality issues that cannot be resolved by the customer; Assist in designing and/or providing analysis of interim and final engineering solutions to return airplanes to revenue service; Works with and possibly directs cross-functional teams to conduct root cause analysis and develop dispositions for complex design non-conformances; Assess complex system event reports to determine potential safety issues
Willing to work flexible hours and/or non-standard shifts to support our fleets (24/7/365 basis), International and domestic travel may be required (10%), Must be able to travel to Airlines to lead Technical / Executive review meetings and address complex technical issues, Must satisfy the Company’s Conflict of Interest (COI) assessment process, Must meet U. S. export control compliance requirements (U. S. Person as defined by 22 C. F. R. §120. 62), Employer will not sponsor applicants for employment visa status
What They're Looking For.
Must Have
Bachelor of Science degree in Engineering (with a focus in Electrical, Mechanical or Aeronautical), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement, 3+ years of experience in an engineering discipline, 1+ years of project management experience, Able and willing to work off shift hours (24/7/365-day operation. Saturday and Sunday may be required workdays), Willing and able to travel 10% of the time domestically and internationally
Nice to Have
5+ years of related work experience or an equivalent combination of education and experience, Experience in the area of Communications and Navigation (e. g. VHF/HF, SATCOM, LRRA, ISS, INR, TCAS, GPS), Experience presenting to customers, stake holders and teams., Ability to collaborate with multiple team functions, Willingness to expand into technical areas without prior experience, Desire to continuously improve our airplanes, Good verbal and written communication skills
What You'll Do.
Assist airline customers in resolving real-time technical problems and issues on Boeing Commercial airplanes
Answer general systems functionality inquiries
Resolve short to medium-term problem reports
Investigate long-term issues
Provide proactive fleet guidance
Collaborate with operators to recover Aircraft on Ground (AOG) and address other time-sensitive situations affecting operations
Troubleshoot either remotely or on-site with the operator to return a grounded airplane to revenue service
Utilize the latest Boeing tools
and real-time fleet monitoring data
design and informational support for basic production
product support or in-service issues
Troubleshoot basic system problems consistent with operational protocols
Support and/or create and provide basic technical documentation (e. g. Fleet Team Digest articles
test requirements documents
manuals) in accordance with engineering processes and procedures for internal reference or external delivery
Support review of technical design
and production by reviewing documentation
participating in design reviews
and observing tests and audits to ensure compliance
Assist with the investigation of problems to provide engineering design disposition of discrepancies
Support and/or lead the research of technical
operational and quality issues that cannot be resolved by the customer
Assist in designing and/or providing analysis of interim and final engineering solutions to return airplanes to revenue service
Work with and possibly direct cross-functional teams to conduct root cause analysis and develop dispositions for complex design non-conformances
Assist in the development of customer correspondence for continued safe operation and maintenance of equipment
Assess complex system event reports to determine potential safety issues
Travel to Airlines to lead Technical / Executive review meetings and address complex technical issues
How You'll Work.
Team & Collaboration
Collaborate with operators to recover Aircraft on Ground (AOG) and address other time-sensitive situations affecting operations; Works with and possibly directs cross-functional teams to conduct root cause analysis and develop dispositions for complex design non-conformances; Ability to collaborate with multiple team functions
Communication Scope
Good verbal and written communication skills
Process & Methodology
1+ years of project management experience
Full Job Description
Avionics Systems Service Engineer (Experienced or Senior) **Company:** The Boeing Company **Boeing Commercial Airplanes (BCA**) is looking for a******Avionics Systems Service Engineer****(Experienced or Senior)** to join their team in **Seal Beach, CA.** **_Position Overview:_** As an Avionics Systems Service Engineer, your primary responsibility will be to assist airline customers in resolving real-time technical problems and issues on Boeing Commercial airplanes. This includes answering general systems functionality inquiries, resolving short to medium-term problem reports, investigating long-term issues, and providing proactive fleet guidance. You will collaborate with operators to recover Aircraft on Ground (AOG) and address other time-sensitive situations affecting operations. This may require troubleshooting either remotely or on-site with the operator to return a grounded airplane to revenue service. All tasks will be accomplished utilizing the latest Boeing tools, technology, data analytics, and real-time fleet monitoring data. **Boeing Customer Support operates on a 24/7/365 basis. Employees must be willing to work flexible hours and/or non-standard shifts to support our fleets. International and domestic travel may be required.** **_Position Responsibilities:_** * Provides technical, design and informational support for basic production, product support or in-service issues. * Troubleshoots basic system problems consistent with operational protocols. * Supports and/or creates and provides basic technical documentation (e.g. Fleet Team Digest articles, Service Letters, Drawings, Specifications, documents, data sets, design folders, test requirements documents, manuals) in accordance with engineering processes and procedures for internal reference or external delivery. * Supports review of technical design, analysis, and production by reviewing documentation, participating in design reviews, and observing tests and audits to ensure compliance. * Assists with
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