Horizon Industries

IT and Management Consulting

AvayaandNICEEngineer(L1/L2Support)

$140–145k New York, New York, United States; New Jersey, United States FULL TIME
The Brief

“Avaya and NICE Engineer (L1/L2 Support) at Horizon Industries. Skills: Avaya, NICE, Telephony, Contact Center. Build Avaya stations. Configure Avaya stations”

What You'll Achieve.

Timely resolution of incidents

Industry & Context.

IT and Management Consulting
Problems you'll solve

Troubleshooting

Eligibility Requirements

After-hours maintenance

What They're Looking For.

Must Have

L1/L2 support experience, Avaya station builds, User configuration, NICE platform administration, Support communication technologies, Avaya systems experience, Troubleshooting skills, Manage administrative requests

Nice to Have

Avaya Contact Center experience, Avaya Experience Platform experience, SIP knowledge, VoIP knowledge, Telephony networking fundamentals knowledge, Workforce optimization tools exposure, Call recording tools exposure, Avaya certifications

What You'll Do.

Configure Avaya stations

Administer Avaya stations

Perform MACD activities

Administer NICE recording

Maintain NICE integrations

Support user onboarding

Configure telephony profiles

Configure hunt groups

Configure routing updates

Provide L1/L2 support

Monitor system performance

Escalate complex issues

Maintain system documentation

Support ticket queues

Ensure timely resolution

Coordinate implementation activities

Support voice products

Support contact center products

How You'll Work.

Team & Collaboration

Telecom teams; Network teams; Security teams; Business teams

Free ATS check

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