Delta Solutions and Strategies
Tech / AI / Software
AV/VTCSupportAdministrator
“AV/VTC Support Administrator at Delta Solutions and Strategies. Skills: AV/VTC Support, VTC/AV system engineering and installation, Troubleshooting VTC/AV systems, Secure system configuration, Customer support for VTC/AV. Provide VTC/AV hardware support, setup, and troubleshooting. Plan, coordinate, facilitate VTCs”
What You'll Achieve.
Maintaining continuity of operations for secure conferencing systems
Industry & Context.
Independent troubleshooting; Ability to problem-solve creatively in time-sensitive situations; Troubleshoot connection issues
Active TS/SCI is required, SAP Required
What They're Looking For.
Must Have
Minimum of 6 years advanced experience in engineering and installing VTC/AV systems, Knowledge of how to upload Crestron and AMX control programing, DSP audio installation for VTC/AV system, Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks, Experience engineering and installing VTC/AV systems, TS/SCI and SAP Required
Nice to Have
Crestron Programmer Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist, Extron Authorized Programmer Certification, Thinklogical Technology 300, Python 3. x proficiency
What You'll Do.
Provide VTC/AV hardware support
Determine equipment and setup requirements
Perform technical review of requests
Ensure compliance with operational guidance
Establish accounts with DISA and JWICS
Coordinate with customers and facilitators
Provide customer service and technical assistance
Monitor and support equipment performance during events
Ensure sufficient lead time to establish connections
Inform Action Officer where presentations are stored
Coordinate with remote site participants
Troubleshoot connection issues
Maintain extensive knowledge of Multi-Point Conferencing Units (MCU) resources and limitations
Maintain direct in-person support for priority presentations and briefings
Document deficiencies
Escalate trouble tickets
Maintain up-to-date knowledge on current VTC/AV technologies
Maintain a baseline of VTC capabilities
Provide preventive maintenance inspections (PMIs)
Track and manage VTC/AV equipment
Update control system and touch panel files
Ensure firmware updates are applied
How You'll Work.
Team & Collaboration
Technical coordination across DoD networks; Coordinate with customers and facilitators; Coordinate with remote site participants
Communication Scope
Excellent customer service skills
Applying for this AV/VTC Support Administrator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Delta Solutions and Strategies?
Real rants from real employees. Read before you apply.