EOS
AVTier2Technician
Neural analysis suggests this role is
optimal for Mid candidates.
“AV Tier 2 Technician at EOS. Skills: AV Tier 2 support, advanced video conferencing systems support, in-room audiovisual technologies support, troubleshooting AV systems, AV system commissioning, end-user computing support, Computer IMAC activities. Perform maintenance, troubleshooting, and break/fix support for AV hardware and software. Conduct daily and weekly preventive maintenance”
What You'll Achieve.
empowering organizations through exceptional people experiences, operational excellence, and scalable global support; create workplaces where people can do their best work; deliver reliable, human‑centred solutions; ensuring installations meet client specifications and performance standards; ensuring equipment readiness for new hires, events, and general operations; ensure AV systems remain fully functional and aligned with global standards; ensuring accurate tracking, communication, and timely resolution; support reporting and analytics; enable seamless day‑to‑day device operations; ensuring readiness and compliance with standards
Industry & Context.
solutions‑oriented; diagnosing and resolving complex issues; Creative and methodical problem-solving abilities
travel as required, Ability to perform physical tasks including lifting heavy equipment and supporting physical integration/maintenance work
What They're Looking For.
Must Have
3+ years of experience in AV field engineering, commissioning, systems integration, or maintenance, knowledge of enterprise production and video conferencing environments, Advanced troubleshooting skills and familiarity with AV control systems, DSPs, and signal routing, Ability to perform physical tasks including lifting heavy equipment and supporting physical integration/maintenance work
Nice to Have
Conversational English proficiency, interpersonal, customer service, and conflict-resolution skills, Ability to remain self-motivated and accountable in a fast-paced, independent work environment, Creative and methodical problem-solving abilities, Willingness to learn and adapt to client culture, Ability to work both independently and collaboratively
What You'll Do.
and break/fix support for AV hardware and software
Conduct daily and weekly preventive maintenance
Monitor and manage AV support tickets
Provide on-site and virtual support for corporate events
Support commissioning and turnover of new AV installations and retrofitted spaces
Maintain accurate inventory of AV
Assist with AV-related MACD (Moves
Test and validate new AV designs and solutions
Track and log all AV service activity
Ensure reliable operation of digital signage
background music systems
and lobby technologies
Provide AV/IT support across the APAC region
Execute Computer IMAC activities for end-user devices and peripherals
Troubleshoot user PCs
Complete device preparation tasks
Diagnose and resolve printer-related issues
Deliver basic IT support to employees
Coordinate laptop repair schedules
Prepare IT equipment for new hires
and operational requirements
How You'll Work.
Team & Collaboration
collaborate across regions and disciplines; partner with clients; in partnership with engineering teams; work both independently and collaboratively
Communication Scope
Excellent communication abilities
Full Job Description
Our Company At EOS, we are committed to empowering organizations through exceptional people experiences, operational excellence, and scalable global support. Our teams collaborate across regions and disciplines to create workplaces where people can do their best work. We value curiosity, inclusivity, and a drive for continuous improvement as we partner with clients to deliver reliable, human‑centred solutions. Belonging at EOS We believe that everyone should feel welcomed, supported, and able to thrive. We are committed to fostering an environment where team members of all backgrounds feel respected and valued. We encourage diverse perspectives and experiences, and we work to ensure equity in opportunities, development, and recognition. At EOS, inclusion is everyone’s responsibility—and everyone’s opportunity. Position Overview We are seeking an experienced and solutions‑oriented AV Tier 2 Technician to support advanced video conferencing systems and in‑room audiovisual technologies. This role requires strong technical expertise in diagnosing and resolving complex issues such as equipment failures, physical malfunctions, and software configuration problems, while maintaining a calm, professional, and customer‑focused approach. You will manage and document support activity through ticketing platforms, ensuring accurate tracking, communication, and timely resolution. The role also includes supporting the commissioning of AV systems for retrofit projects and new builds, ensuring installations meet client specifications and performance standards. Additionally, you will provide essential end‑user computing support, including Computer IMAC activities (Install, Move, Add, Change); PC troubleshooting; device imaging, configuration, and deployment; and coordination of laptop repair workflows. Ensuring equipment readiness for new hires, events, and general operations is a key part of this position. What You’ll Do Perform maintenance, troubleshooting, and break/fix support for
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