AVSpecialist

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The AV Technician II provides Level-2 support. KEY RESPONSIBILITIES: Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms Daily monitoring and resolution of automated VC conference room alerts (ARSE) for executive and specialty spaces (site specific) Escalation point for all AV/VC needs that cannot be resolved at the Tier 1 level Tier 2 event support assistance and kickoff for in-person, hybrid, and virtual events and webinars (Zoom) Assisting the client with new builds support, design support, asset management, commissioning and testing as needed Assisting the AV events team with broadcast events, live productions, video switching, A1, streaming, and other event support items as needed Primary user-facing POC for all VC related issues Provide strong client level support to users, with a predisposition to de-escalate technical fails Perform break fix (user reported incident) tasks within target SLA response window Perform maintenance and repair tasks on all VC gear to maintain 99% up