New Era Technology
AVServiceDeliverySpecialist
“AV Service Delivery Specialist at New Era Technology. Skills: Audiovisual systems, Videoconferencing, Service delivery, Troubleshooting. Act as primary client contact. Act as primary vendor contact”
What You'll Achieve.
Ensure maximization of billing; Ensure receipt of warranty payments; Ensure proper timely completion
Industry & Context.
Resolve issues
Availability via mobile phone, Some lifting may be required, Lift and carry up to 25 pounds, Flexibility to adjust shift
What They're Looking For.
Must Have
1 year of experience in AV/VC industry, Basic understanding of audiovisual systems, Basic understanding of videoconferencing, Proficient with computers, Valid driver’s license
Nice to Have
Experience with various videoconferencing platforms
What You'll Do.
Act as primary client contact
Act as primary vendor contact
Perform technical support
Troubleshoot audiovisual systems
Troubleshoot videoconferencing systems
Utilize ticketing system
Work with technicians
Remotely test equipment
Dispatch service technicians
Learn necessary software
Secure purchase orders
Facilitate purchasing of parts
Ensure timely completion
Provide mobile phone availability
Develop repair resource network
Develop written files
Ensure maximization of billing
Ensure receipt of warranty payments
Maintain log of service contracts
Schedule required service checks
Facilitate keeping service manuals
Facilitate keeping service bulletins
Become proficient in software
Assist in inventory control
Provide excellent customer service
Maintain professional attitude
Follow management guidelines
Safe use of equipment
Lift and carry up to 25 pounds
How You'll Work.
Team & Collaboration
Coordinate with other team; Work with internal technicians; Work with external vendors
Communication Scope
Written communication; Verbal communication
Applying for this AV Service Delivery Specialist role?
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ANONYMOUS · UNFILTERED
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