AVProductManager,CIS

AV Products is redefining how Amazon employees collaborate in conference rooms and meeting spaces across the globe. We're in the middle of a massive transformation, migrating thousands of rooms from legacy systems to Zoom Rooms, developing new product standards for every room size from huddle spaces to executive boardrooms, and building a 3-year strategy that shifts Amazon to customer-centric collaboration solutions. We need a Product Manager to own user research, lab operations, business operations, and agile delivery for this team. This isn't a "sit in meetings and write docs" PM role. You'll be in the lab testing hardware from equipment manufacturers across multiple room configurations. You'll be onsite running research events with real employees, collecting survey data, and turning 2,000+ customer interactions per year into product decisions. You'll manage the AV Products Lab our physical testing and demonstration space and use it to sell the team's vision to leadership, partners, and stakeholders across the organization. You'll support the monthly business review, capacity planning, finance inputs, and sprint delivery cadence for a team that ships real products into real rooms used by hundreds of thousands of people every day. Key job responsibilities User Research & Customer Testing • Design, plan, and execute user research programs targeting 2,000+ customer engagements per year through dedicated research spikes, onsite events, virtual surveys, 1:1 interviews, and focus groups • Lead onsite user research events (e.g., engaging end-users in-person at a single event) to collect qualitative and quantitative feedback on deployed AV products • Develop and deploy satisfaction surveys measuring user experience across new Zoom Room deployments, tracking metrics like overall satisfaction scores • Synthesize research findings into actionable product recommendations — identifying pain points (e.g., screen sharing workflows), strengths (audio/video quality), and feature r