MSX International
Automotive
AutomotiveTechnicalSupportSpecialist(Germanspeaking)
“Automotive Technical Support Specialist (German speaking) at MSX International. Skills: Automotive diagnostics, Technical support, Electric vehicles. Analyze technical enquiries. Review diagnostic logs”
What You'll Achieve.
Deliver effective repair solutions; Ensure compliance with OEM standards; Meet service level targets
Industry & Context.
Troubleshooting; Problem-solving methodologies
Onsite technical support
What They're Looking For.
Must Have
2–5 years automotive technical support, 2–5 years car diagnostics, 2–5 years workshop operations, 2–5 years warranty assessment, 2–5 years mechanic fields, Fluent German (C1), Advanced English
Nice to Have
Experience with electric vehicles, Experience with high-voltage systems, Experience with OEM diagnostic tools, Experience with technical case management systems, Knowledge of automotive aftersales operations
What You'll Do.
Analyze technical enquiries
Review diagnostic logs
Provide technical recommendations
Provide diagnostic guidance
Support electric vehicle systems
Support charging concerns
Support battery issues
Support software functions
Support connectivity features
Escalate technical investigations
Maintain case documentation
Maintain technical records
Monitor case progress
Ensure timely communication
Act as technical advisor
Promote diagnostic practices
Promote problem-solving methodologies
Participate in onsite support
Identify technical concerns
Identify field trends
Detect product quality issues
Detect reliability issues
Contribute to knowledge improvement
Contribute to process improvement
How You'll Work.
Team & Collaboration
Workshop technicians; Service teams; Engineering support
Communication Scope
Technical documentation; Service quality
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