MSX International
Automotive
AutomotiveTechnicalSupportSpecialist(Germanspeaking)
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“Automotive Technical Support Specialist (German speaking) at MSX International. Skills: Automotive diagnostics, Technical support, Electric vehicles. Analyze technical enquiries. Review diagnostic logs”
Industry & Context.
Troubleshooting; Root cause analysis
Onsite technical support
What They're Looking For.
Must Have
2–5 years automotive technical support, 2–5 years car diagnostics, 2–5 years workshop operations, 2–5 years warranty assessment, 2–5 years mechanic fields, Fluent German (C1), Advanced English
Nice to Have
Experience with electric vehicles, Experience with high-voltage systems, Experience with OEM diagnostic tools, Experience with technical case management systems, Knowledge of automotive aftersales operations
What You'll Do.
Analyze technical enquiries
Review diagnostic logs
Review repair documentation
Provide technical recommendations
Provide diagnostic guidance
Manage technical support cases
Maintain case documentation
Maintain technical records
Monitor case progress
Ensure timely communication
Act as technical advisor
Support retailers applying documentation
Promote diagnostic practices
Promote problem-solving methodologies
Participate in onsite support
Identify recurring concerns
Identify emerging trends
Act as early detection point
Contribute to improvement
How You'll Work.
Team & Collaboration
Authorized service network; Workshop technicians; Service teams; Engineering support
Full Job Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Join the Future of Automotive Technology Do you enjoy solving complex technical problems? Are you passionate about electric vehicles, diagnostics, and supporting workshop professionals? MSX International is looking for Automotive Technical Support Specialists to support one of the most innovative electric vehicle brands on the market. In this role, you will act as the primary technical interface between the brand and its authorized service network, helping retailers diagnose vehicle concerns, investigate technical issues, and deliver effective repair solutions. This is an excellent opportunity for automotive professionals who want to move beyond workshop operations and develop their expertise within an international technical support environment. Your Role As a Technical Support Specialist, you will support authorized service partners across Europe by providing technical guidance, diagnostic expertise, and case management support for vehicle-related concerns. You will take ownership of technical cases from investigation through resolution while ensuring compliance with OEM standards and service quality expectations. What You Will Be Doing Technical Investigation & Diagnosis • Analyze vehicle-related technical enquiries submitted by authorized service partners. • Review diagnostic logs, fault codes, repair documentation, and vehicle data to identify root
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