MSX International
Automotive
AutomotiveTechnicalSpecialist
“Automotive Technical Specialist at MSX International. Skills: Automotive diagnostics, Technical support, Vehicle repair. Serve as first contact. Provide technical support”
What You'll Achieve.
Reduce downtime; Deliver first-time-right repairs; Improve first-repair rates
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Automotive diagnostics experience, Technical support experience, Workshop experience, Field service experience, Fix complex faults, Hands-on OEM diagnostic tools, Read wiring diagrams, Read technical documentation, Work with workshops, Work with engineering teams, Work with technical teams, Support technicians, Guide technicians, Working proficiency Portugees, Professional English
Nice to Have
Field-based support experience, Multi-site support experience, Multi-brand exposure, OEM/importer technical support background, Additional European languages
What You'll Do.
Serve as first contact
Provide technical support
Provide remote guidance
Communicate with technicians
Perform initial triage
Document cases thoroughly
Determine resolution path
Determine escalation criteria
Escalate complex cases
Troubleshoot software updates
Record knowledge artifacts
Collaborate with teams
Share recurring issues
Share improvement opportunities
Contribute to improvement
Follow standardized workflows
Propose process improvements
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Local language communication
Applying for this Automotive Technical Specialist role?
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