MSX International
Automotive
AutomotiveServiceTechnicalSpecialist(Germanspeaking)
“Automotive Service Technical Specialist (German speaking) at MSX International. Skills: Automotive diagnostics, Technical support, Electric vehicles. Analyze technical enquiries. Review diagnostic logs”
Industry & Context.
Troubleshooting; Problem-solving methodologies
Onsite technical support
What They're Looking For.
Must Have
2–5 years of experience in automotive technical support, Fluent German (C1), Advanced English (written and spoken)
Nice to Have
Experience with electric vehicles, Experience with high-voltage systems, Experience with OEM diagnostic tools, Experience with technical case management systems, Knowledge of automotive aftersales operations
What You'll Do.
Analyze technical enquiries
Review diagnostic logs
Provide technical recommendations
Provide diagnostic guidance
Support retailers with EV systems
Support retailers with charging concerns
Support retailers with battery issues
Support retailers with software functions
Support retailers with connectivity features
Support retailers with vehicle diagnostics
Escalate technical investigations
Manage technical support cases
Maintain case documentation
Maintain technical records
Monitor case progress
Ensure timely communication
Deliver support within targets
Act as technical advisor
Support retailers applying documentation
Support retailers applying service campaigns
Support retailers applying repair procedures
Promote diagnostic practices
Promote problem-solving methodologies
Participate in onsite technical support
Identify recurring technical concerns
Identify emerging field trends
Act as early detection point
Contribute to technical knowledge improvement
Contribute to support process improvement
How You'll Work.
Team & Collaboration
Collaborative, multicultural team
Communication Scope
Technical documentation
Process & Methodology
Case management
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