Ocean Cadillac
Automotive
AutomotiveServiceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Automotive Service Manager at Ocean Cadillac. Skills: Automotive Service Management, Leadership, Customer Satisfaction, Team Management, Operational Oversight. Overseeing all service operations and ensuring the highest levels of customer satisfaction.. Leading a dedicated team of service professionals.”
What You'll Achieve.
Achieve departmental goals.; Ensure the highest levels of customer satisfaction.; Enhance customer experience and loyalty.; Drive profitability by optimizing service operations and upselling additional services and products.; Ensure seamless operations and customer satisfaction.
Industry & Context.
Excellent communication, interpersonal, and problem-solving skills.
A valid driver’s license with a clean driving record., Ability to Commute: Miami, FL 33162 (Required)
What They're Looking For.
Must Have
Proven experience as a Service Manager or in a similar leadership role within an automotive service environment., Understanding of automotive service operations, including repair processes, parts management, and customer service., Exceptional leadership and team management abilities with a focus on employee development and motivation., Excellent communication, interpersonal, and problem-solving skills., Organizational skills and the ability to multitask effectively in a fast-paced environment., A valid driver’s license with a clean driving record., English and Spanish fluently (Required), Ability to Commute: Miami, FL 33162 (Required)
Nice to Have
A degree in Automotive Technology, Business Management, or a related field is preferred., General Motors experience highly preferred., Automotive service: 1 year (Preferred)
What You'll Do.
Overseeing all service operations and ensuring the highest levels of customer satisfaction.
Leading a dedicated team of service professionals.
Managing daily operations.
Implementing strategies to drive service department success.
and motivating the service team to deliver outstanding customer service and achieve departmental goals.
Overseeing daily service operations
Conducting regular performance evaluations and providing feedback to ensure continuous improvement.
Ensuring the highest levels of customer satisfaction by addressing concerns
and maintaining effective communication.
Developing and implementing service initiatives to enhance customer experience and loyalty.
Monitoring and managing service department productivity
and quality standards.
Analyzing service metrics and KPIs to identify areas for improvement and implement corrective actions.
Developing and managing the service department budget
Driving profitability by optimizing service operations and upselling additional services and products.
Working closely with other departments
including sales and parts
to ensure seamless operations and customer satisfaction.
Ensuring compliance with all company policies
and industry regulations.
How You'll Work.
Team & Collaboration
Work closely with other departments, including sales and parts, to ensure seamless operations and customer satisfaction.
Communication Scope
Excellent communication, interpersonal, and problem-solving skills.; maintaining effective communication
Full Job Description
## Description Ocean Cadillac, part of the renowned Murgado Automotive Group, is a top dealership in Miami, FL. We proudly represent some of the most iconic automotive brands in the world, providing exceptional sales and customer service experiences. As a family-oriented business, we value our employees and believe in promoting a positive, inclusive, and growth-oriented work culture. If you’re passionate about cars and delivering outstanding customer service, we invite you to join our team! Job Summary We are seeking a highly motivated Automotive Service Manager to be at the helm of our Service department. As Service Manager, you will be responsible for overseeing all service operations and ensuring the highest levels of customer satisfaction. You will lead a dedicated team of service professionals, manage daily operations, and implement strategies to drive service department success. This role is perfect for a motivated leader with a passion for automotive service and a drive for excellence. Responsibilities Lead, mentor, and motivate the service team to deliver outstanding customer service and achieve departmental goals. Oversee daily service operations, including scheduling, workflow management, and staffing. Conduct regular performance evaluations and provide feedback to ensure continuous improvement. Ensure the highest levels of customer satisfaction by addressing concerns, resolving issues, and maintaining effective communication. Develop and implement service initiatives to enhance customer experience and loyalty. Monitor and manage service department productivity, efficiency, and quality standards. Analyze service metrics and KPIs to identify areas for improvement and implement corrective actions. Develop and manage the service department budget, including labor, parts, and supplies. Drive profitability by optimizing service operations and upselling additional services and products. Work closely with other departments, including sales and parts, to ensure se
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