Main Street Auto
Automotive
AutomotiveServiceAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Automotive Service Advisor at Main Street Auto. Skills: Customer interaction, Service coordination, Repair management. Greet customers. Provide a warm atmosphere”
What You'll Achieve.
Ensure customer satisfaction; Exceed customer expectations
Industry & Context.
What They're Looking For.
Must Have
High school diploma or equivalent, Proven experience as a Service Advisor, Excellent communication and interpersonal skills, organizational and time management abilities, Sound technical knowledge of automotive systems, Proficient computer skills, Ability to work in a fast-paced environment, Customer-oriented mindset
Nice to Have
additional automotive education or certification is a plus
What You'll Do.
Provide a warm atmosphere
Act as main point of contact
Listen to customer concerns
Document customer concerns accurately
Communicate concerns to technicians
Schedule service appointments
Confirm service appointments
Consult with customers
Gather necessary information
Advise customers on services
Prepare cost estimates
Explain cost estimates to customers
Obtain customer approval for repairs
Document services performed
Document additional recommendations
Maintain service records
Coordinate with service technicians
Ensure timely completion of repairs
Follow up with customers
Ensure customer satisfaction
Address customer concerns promptly
Address customer issues promptly
Handle customer complaints professionally
Escalate customer complaints
Exceed customer expectations
Provide personalized service
Provide exceptional service
How You'll Work.
Communication Scope
Customer communication; Technical communication
Full Job Description
Why come work for Main Street Auto? 🔵 Earn Industry-Leading Pay 🔵 Enjoy Exceptional Benefits 🔵 Unlock Endless Career Growth Opportunities Your next big move starts here—don’t wait, apply today and drive your success forward! At Many parts of Georgia, we are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience. Hours: 7:00AM-5:00PM (Monday-Friday) $90-120k annually. Responsibilities: 1. Customer Interaction: - Greet customers and provide a warm, friendly, and professional atmosphere. - Act as the main point of contact for customers, understanding their concerns and requirements. - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians. 2. Service Coordination: - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources. - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services. - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines. 3. Cost Estimation and Approval: - Prepare accurate and detailed cost estimates for parts, labor, and additional services required. - Explain cost estimates to customers, providing clear and understandable explanations. - Obtain customer approval for repairs, ensuring transparency and consent throughout the process. 4. Repair Order Management: - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations. - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirement
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