AutomotiveServiceAdvisor

Why come work for Main Street Auto? 🔵 Earn Industry-Leading Pay 🔵 Enjoy Exceptional Benefits 🔵 Unlock Endless Career Growth Opportunities Your next big move starts here—don’t wait, apply today and drive your success forward! At Bright Star Automotive, we are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience. Hours: 7:00AM-5:00PM (Monday-Friday) $90-120k annually. Responsibilities: 1. Customer Interaction: - Greet customers and provide a warm, friendly, and professional atmosphere. - Act as the main point of contact for customers, understanding their concerns and requirements. - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians. 2. Service Coordination: - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources. - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services. - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines. 3. Cost Estimation and Approval: - Prepare accurate and detailed cost estimates for parts, labor, and additional services required. - Explain cost estimates to customers, providing clear and understandable explanations. - Obtain customer approval for repairs, ensuring transparency and consent throughout the process. 4. Repair Order Management: - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations. - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requiremen