Honolulu Ford
Automotive
AutomotiveServiceAdvisor
“Automotive Service Advisor at Honolulu Ford. Skills: Automotive Service Advisor. Initiating automotive services and repairs by ascertaining vehicle performance problems and service verifying warranty and service contract developing writing repair maintaining customer records. Serve as the communicator and liaison between the customer and ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer”
What You'll Achieve.
Earning customers for life
Industry & Context.
ascertaining vehicle performance problems
What They're Looking For.
Must Have
Acceptable driving record and a valid driver's license in your state of residence, High School graduate or equivalent, 18 years or older required, Basic mechanical understanding of an automobile
Nice to Have
Previous Service Advisor experience, preferred, Prior experience as an automotive technician a plus
What You'll Do.
Initiating automotive services and repairs by ascertaining vehicle performance problems and service verifying warranty and service contract developing writing repair maintaining customer records
Serve as the communicator and liaison between the customer and ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Develop estimates by costing materials
and calculating customer's payment
including deductibles
Prepare repair orders (RO)
obtaining approval signatures and entering RO into service database system
Communicate additional repair and service needs to the customer based on vehicle inspection
Keeping customer informed of service specials
completion times and service expenses
How You'll Work.
Communication Scope
Serve as the communicator and liaison between the customer and ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer; Keeping customer informed of service specials, completion times and service expenses
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