Deliverect
General Management (CX02)
Automations&ChatbotSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Automations & Chatbot Specialist at Deliverect. Skills: chatbot performance data analysis, workflow optimization, customer satisfaction enhancement, operational process streamlining, cross-functional collaboration, chatbot system strategic development, key performance indicator monitoring, internal documentation improvement, new tool/process proposal. Review chatbot performance data to identify trends and areas for improvement, adjusting workflows as necessary to optimize efficiency. Optimize wo”
What You'll Achieve.
optimize efficiency; enhance customer satisfaction; streamline operational processes; improve chatbot performance metrics, including response times, resolution rates, and customer satisfaction
Industry & Context.
troubleshoot and resolve any technical issues
Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel, certain roles may require a background check as a condition of employment, Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications
What They're Looking For.
Must Have
2+ years of experience working with chatbots or automation systems, particularly in a customer support or technical environment, technical knowledge of conversational AI and chatbot optimization, Expertise in data analysis, including the ability to interpret large data sets to identify trends and provide actionable insights, Proven ability to analyze and improve chatbot performance metrics, including response times, resolution rates, and customer satisfaction, Experience collaborating with cross-functional teams to resolve technical issues and improve workflows, verbal and written communication skills with the ability to present data-driven insights to internal stakeholders, Fluency in English is required, with written and verbal communication skills being essential, Applicants must possess the legal right to work in the country where the role is based
What You'll Do.
Review chatbot performance data to identify trends and areas for improvement
adjusting workflows as necessary to optimize efficiency
Optimize workflows by identifying areas for improvement through thorough data analysis and industry benchmarking
Implement strategies to enhance customer satisfaction and streamline operational processes
Collaborate with cross-functional teams to troubleshoot and resolve any technical issues related to chatbot performance
Contribute to the strategic development of chatbot systems by providing data-driven recommendations for improvement
Monitor key performance indicators (KPIs) such as response times
and customer satisfaction
Work on improving internal documentation and proposing new tools or processes to streamline operations
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to troubleshoot and resolve any technical issues related to chatbot performance
Communication Scope
verbal and written communication skills with the ability to present data-driven insights to internal stakeholders; Fluency in English is required, with written and verbal communication skills being essential
Full Job Description
## Description At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. ## What you will do Review chatbot performance data to identify trends and areas for improvement, adjusting workflows as necessary to optimize efficiency. Optimize workflows by identifying areas for improvement through thorough data analysis and industry benchmarking. Implement strategies to enhance customer satisfaction and streamline operational processes. Collaborate with cross-functional teams to troubleshoot and resolve any technical issues related to chatbot performance. Contribute to the strategic development of chatbot systems by providing data-driven recommendations for improvement. Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction. Work on improving internal documentation and proposing new tools or processes to streamline operations. ## What you will Bring 2+ years of experience working with chatbots or automation systems, particularly in a customer support or technical environment. Strong technical knowledge of conversational AI and chatbot optimization. Expertise in data analysis, including the ability to interpret large data sets to identify trends and provide actionable insights. Proven ability to analyze and improve chatbot performance metrics, including response times, resolution rates, and customer satisfaction. Experience collaborating with cross-functional teams to resolve technical issues and improve workflows. Strong verbal and written communication skills with the ability to present data-driven insigh
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