Company
IT services
AutomationEngineer(RPA/RMM)
Neural analysis suggests this role is
optimal for Senior candidates.
“Automation Engineer (RPA/RMM). Skills: Automation solutions, Process optimisation, Workflow automation. Design automation workflows. Build automation workflows”
What You'll Achieve.
Enhance service delivery; Enhance operational efficiency; Deliver measurable business outcomes; Reduce manual workloads; Create lasting impact
Industry & Context.
Problem solver; Troubleshooting
What They're Looking For.
Must Have
4+ years experience, Experience designing, building, implementing automation solutions, Experience working within IT services, managed services, or technical operations, Demonstrated success improving service desk efficiency and operational workflows through automation, Ability to analyse business processes and identify automation opportunities
Nice to Have
Experience with onboarding and offboarding automation processes, Familiarity with MSP toolsets, service delivery platforms, and operational systems
What You'll Do.
Design automation workflows
Build automation workflows
Test automation workflows
Deploy automation workflows
Identify automation opportunities
Review service desk processes
Review operational processes
Ensure continuous improvement
Collaborate with service desk
Collaborate with operations
Collaborate with leadership
Prioritise initiatives
Reduce manual workloads
Maintain documentation
Troubleshoot automation issues
Provide L2/L3 technical support
Improve onboarding processes
Improve offboarding processes
Align automation efforts
Optimise after-hours support
Deliver outcomes independently
Maintain stakeholder communication
Work with internal teams
Work with offshore teams
Ensure seamless delivery
Contribute to reusable frameworks
Contribute to automation best practices
How You'll Work.
Team & Collaboration
Service desk teams; Operations teams; Leadership teams; Internal teams; Offshore teams; MSP teams
Communication Scope
Written communication; Verbal communication; Stakeholder engagement
Process & Methodology
Process optimisation, Continuous improvement
Full Job Description
## Description About the Role We are seeking a proactive and solutions-focused Automation Engineer to lead the design, development, and optimisation of automation solutions within a modern IT services environment. This role is focused on identifying process improvement opportunities, reducing manual workloads, and implementing scalable automation frameworks that enhance service delivery and operational efficiency. You will work closely with service desk, operations, and leadership teams to deliver measurable business outcomes through workflow automation, process optimisation, and continuous improvement initiatives. This opportunity is ideal for someone who enjoys solving complex operational challenges and building automation solutions that create lasting impact. About the Client You will be working with a forward-thinking technology services organisation that specialises in delivering secure, scalable IT solutions to growing businesses. The company places a strong emphasis on automation, cloud technologies, and service excellence, helping clients transition from reactive support models to proactive, highly efficient operations. The organisation is driven by a culture of innovation, accountability, collaboration, and continuous improvement, investing heavily in automation and intelligent technologies to enhance both customer outcomes and internal operational performance. ## Ideal Profile Experience & Industry Background 4+ years of experience as an Automation Engineer, Systems Engineer, or similar senior technical role Strong experience designing, building, and implementing workflow and process automation solutions Experience working within IT services, managed services, or technical operations environments Demonstrated success improving service desk efficiency and operational workflows through automation Ability to analyse business processes and identify automation opportunities that deliver measurable value Technical Skills & Platforms Hands-on experience with auto
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