AutomationBuilder

TeamDynamix is seeking a detail-oriented, technically curious, and solutions-driven Automation Builder to join our remote Product organization. In this role, you will design, build, and maintain automation templates and integration solutions using TeamDynamix’s no-code platform. You will help customers realize rapid value from our iPaaS, Conversational AI (CAI), and emerging AI & Automation product lines by creating scalable, end-to-end solutions that address common IT service management challenges. About the Role - Design, build, and deliver automation templates, integration templates, and conversational AI tasks using TeamDynamix iPaaS and CAI tools. - Create end-to-end automation solutions supporting ITSM workflows such as incident management, request fulfillment, and change management. - Translate product specifications and customer requirements into practical, working automation solutions. - Identify opportunities for new templates based on platform capabilities, customer feedback, and emerging use cases. - Develop comprehensive documentation for templates, including setup guides, configuration options, and troubleshooting steps. - Create training materials, walkthroughs, and enablement resources to drive adoption across customers and internal teams. - Contribute to knowledge base content and best practice documentation. - Support implementation and customer success teams with template-related questions and guidance. - Perform thorough testing and quality assurance before template releases. - Maintain and enhance existing templates based on platform updates and evolving best practices. - Troubleshoot and resolve issues reported by customers or internal stakeholders. - Communicate with colleagues, management, and clients in a professional and courteous manner. - Conform with and abide by all company regulations, policies, and procedures. About You - Solution builder: You enjoy designing practical automations that solve real operational challenges. - Systems thin