Amazon Commercial Services Pty Ltd
Leadership Development Training, Program Management, fulfillment ops
AutomationandAnalyticsProgramManager,DeliveryServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Automation and Analytics Program Manager, Delivery Services at Amazon Commercial Services Pty Ltd. Skills: Learning program management, Operational excellence, Data analytics. Support learning leaders. Design learning programs”
What You'll Achieve.
Improve safety metrics; Improve quality metrics; Improve productivity metrics; Drive business outcomes; Ensure consistent training experiences
Industry & Context.
Data-driven decision making; Identify performance gaps; Optimise program delivery; Navigate competing priorities; Make sound judgment calls
20% quarterly travel
What They're Looking For.
Must Have
5+ years program management, Experience using data and metrics, Own program strategy, End to end delivery, Communicate results to senior leadership, SQL expertise, Python expertise, At least 2 program languages, Experience as a business analyst, Program Management experience, Knows when to use each programming language, Data analysis assessment, AI integration capabilities, At least 3 years Business Analyst, Stakeholder management, Business acumen
Nice to Have
2+ years driving process improvements, Master's degree, MBA in business, operations, human resources, adult education, organizational development, instructional design or related field, Open to AI integration
What You'll Do.
Support learning leaders
Design learning programs
Improve safety metrics
Improve quality metrics
Improve productivity metrics
Partner with WW learning teams
Evaluate learning solutions
Localise learning solutions
Measure learning effectiveness
Identify performance gaps
Optimise program delivery
Build partnerships with Operations leaders
Navigate competing priorities
Communicate learning strategy
Communicate learning results
Translate training metrics
Drive adherence to standards
Create feedback loops
Capture operational insights
Scale learning programs
Maintain program quality
Maintain program consistency
Establish quality assurance processes
Ensure consistent training experiences
How You'll Work.
Team & Collaboration
Cross-functional learning initiatives; WW learning teams; Operations leaders; Senior leadership; Cross functional teams
Communication Scope
Communicate results; Communicate strategy; Business review
Process & Methodology
Program management
Full Job Description
The AU Learning team seeks an exceptional Learning Program Manager who will set the standard for learning excellence across our operations. This role demands a strategic leader who can transform learning from a compliance function into a competitive advantage that directly drives operational performance, safety outcomes, and employee development at scale. As a Learning Program Manager, you will drive the end-to-end learning program strategy for Operations, establishing best-in-class training standards that enable our teams to deliver world-class customer experiences. You will lead cross-functional learning initiatives across the region, driving innovation in program delivery while maintaining relentless focus on measurable business impact. This role requires someone who can operate at both strategic and tactical levels—designing regional learning frameworks while being willing to "roll up your sleeves" and deliver training on the floor when needed. This is a field-based, leadership position requiring at least 20% quarterly travel between operations sites. You must be comfortable working in a dynamic, high-volume environment where priorities shift rapidly and ambiguity is the norm. Key job responsibilities Operational Excellence & Data-Driven Decision Making - Support a high-performing team of learning leaders across multiple locations. - Design and implement a comprehensive learning programs for critical operational roles (Yard Marshals, TDR, Learning Ambassadors) that demonstrably improves safety, quality, and productivity metrics - Partner with WW learning teams to identify, evaluate, and localise innovative learning solutions, demonstrating bias for action in piloting new approaches while maintaining high standards for effectiveness - Leverage data analytics to measure learning effectiveness, identify performance gaps, and continuously optimise program delivery Stakeholder Management & Influence - Build deep partnerships with Operations leaders, earning their tru
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