CSN Collision
Automotive
AutobodyCollisionEstimator
Neural analysis suggests this role is
optimal for Mid candidates.
“Autobody Collision Estimator at CSN Collision. Skills: Estimating software, Collision repair process. Provide a detailed estimate to repair a vehicle post collision. Set reasonable expectations for the customer, and educate them on the repair process”
What You'll Achieve.
Keep a batting average at 80% or higher; Send final supplement/final bills to insurer for approval 48 hours post-delivery where possible
Industry & Context.
What They're Looking For.
Must Have
Up to date Compliance Training, such as AODA, WHMIS, Worker Health and Safety Awareness and Workplace Violence and Harassment), Knowledge of Information Security PIPEDA, Valid Driver's License
Nice to Have
I-CAR training
What You'll Do.
Provide a detailed estimate to repair a vehicle post collision
Set reasonable expectations for the customer
and educate them on the repair process
Locating assignments from insurers and understanding the requirements
Inspect vehicles throughout the repair process for quality control
Gather additional information that may be required from the insured
View vehicle with customer to highlight accident replated damage
and previous damage non claim related
Photograph vehicle damages as per shop policy and insurer requirement
Determine if a vehicle is drivable or non-drivable
Determine if a vehicle requires disassembly for an accurate estimate
Write detailed estimates that capture all claims related damage
and research repair to ensure OEM standards and procedures are followed
Control costs for the insurer
by selecting repair first where possible and safe
then effectively source parts according to guidelines and shop policies
Ensure proper dates are inputted in the estimating systems- real time dates
Ensure correct rate profiles are selected
Ensure you are selecting the appropriate part for the repair
and confirm model/trim level
price and availability
Ensure all invoices (parts
rental towing) are added to the file as per insurer guidelines
Keep estimates accurate throughout the repair process with supplements
and any additional communications to insurer required
Upload and monitor claims for approval
Sell customer pay/ third party pay estimates
Send final supplement/final bills to insurer for approval
Ensure final authorization is noted in management system
and final amounts match
ensure the final product is ready for delivery to the customer
Deliver vehicle to customer
explain repair where required
How You'll Work.
Team & Collaboration
Work with customers, insurers, vendors, and other team members of the repair facility; Communicate claim and important details to the insurer and customer
Communication Scope
Communicate claim and important details to the insurer and customer; Explain repair where required
Full Job Description
The role of the Appraiser/Estimator is to provide a detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and provide clear expectations. The estimator must understand the effect of collision to a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable. Primary Objectives of the role * Set reasonable expectations for the customer, and educate them on the repair process * Have thorough understanding of estimating software, required to process estimates. * Locating assignments from insurers and understanding the requirements. Understanding terms on assignment – LOU-Loss of use, WP- With prejudice, 43endorsement, betterment, deductible. * Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards. * Gather additional information that may be required from the insured. * View vehicle with customer to highlight accident replated damage, and previous damage non claim related. * Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality. * Determine if a vehicle is drivable or non-drivable * Determine if a vehicle requires disassembly for an accurate estimate. * Write detailed estimates that capture all claims related damage, and research repair to ensure OEM standards and procedures are followed. * Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets. * DATA- Ensure proper dates are inputted in the estimating systems- real time dates. * Ensure correct rate profiles are se
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