CSN Collision
Automotive
AutoCollisionCSR
Neural analysis suggests this role is
optimal for Entry candidates.
“Auto Collision CSR at CSN Collision. Skills: Customer Service, Collision industry, ARMS, ProgiSync. Process customers in person, on the phone and electronically. Keep customers updated throughout the process”
Industry & Context.
Determine how best to meet customer needs; Provide viable options and cost-effective solutions
On-the-job exposure to fumes, dirt, chemicals/toxins, hazards, heat/cold, noise, May be required to bend, crouch, and reach
What They're Looking For.
Must Have
1+ years’ Customer Service experience, within the collision industry, Proficiency with Microsoft Office applications, Excellent math skills, attention to detail with a focus on accuracy and completeness, Professional appearance, Proficiency in English, Proven ability to work efficiently and remain composed in fast-paced, high-pressure environments
Nice to Have
Polished, organized, confident, and client-focused team player with a positive attitude and communication skills, Skilled at multitasking while delivering exceptional customer service
What You'll Do.
Process customers in person
on the phone and electronically
Keep customers updated throughout the process
Answer all inquiries and explain all insurance related processes
Outline the customer touchpoints and follow through
Ensures primary method for communication is acquired
Estimating Systems for requests and monitor for assignments
Import assignments into management system
Schedule and book insurance or private repair appointments
Explain to customers rental eligibility and book them
Verify Deductibles and communicate to customer
Prepare all necessary paperwork for claims
Check-in all customer vehicles
Receive payments from customers and third-party payors
Update insurance companies on repair dates and repairs
Update ARMS and ProgiSync on a daily basis
Check on supplements and inform customers
Assist with coordinating Sublet bookings
Work with co-workers in a professional and kind manner
Management system organization and updating Dates and Notes
Multi-tasking between systems
scan to management system
Abide by our safety program
How You'll Work.
Team & Collaboration
Work with team members to get status updates to communicate to the customer; Work with co-workers in a professional and kind manner
Communication Scope
Communication skills
Full Job Description
**AUTO COLLISION CUSTOMER SERVICE REPRESENTATIVE** The client service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR’s goal is to ascertain the customer’s needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop. Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers. **PRIMARY OBJECTIVE OF THE ROLE** * Process customers in person, on the phone and electronically in a professional manner. * Keep customers updated throughout the process, work with team members to get status updates to communicate to the customer. * Answer all inquiries and explain all insurance related processes and needs to customers. * Outline the customer touchpoints and follow through. * Ensures primary method for communication is acquired, and followed (phone, email, text). * Monitor Emails, Estimating Systems for requests and monitor for assignments, make notes when assignments received and follow up with customers within 24hrs to book appraisal appointment, confirm drivability, towing etc. * Import assignments into management system. * Schedule and book insurance or private repair appointments. * Explain to customers rental eligibility and book them as required. * Verify Deductibles and communicate to customer. * Prepare all necessary paperwork for claims (repair packages and delivery packages). * Check-in all customer vehicles. * Receive payments from customers and third-party payors. * Update insurance companies on repair dates and repairs. * Update ARMS and ProgiSync on a daily basis. * Check on supplements and inform customers. * Assist w
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