CSN Collision
Automotive
AutoCollisionAppraiser/Estimator
Neural analysis suggests this role is
optimal for Mid candidates.
“Auto Collision Appraiser/Estimator at CSN Collision. Skills: Collision estimating, Mitchell Connect, Audatex (Qapter). Provide a detailed estimate to repair a vehicle post collision. Set reasonable expectations for the customer, and educate them on the repair process”
What You'll Achieve.
Set reasonable expectations for the customer; Goal is a batting average at 80% or higher for selling customer pay/third party pay estimates
Industry & Context.
Critical thinking approach to problem solve; Forward thinker; Considers problems from all new perspectives; Flexible Thinking
Fumes, Dirt, Chemicals/Toxins, Hazards, Heat/Cold, Noise, May be required to bend, crouch, and reach
What They're Looking For.
Must Have
Valid Class 5 Driver's License, Proficiency in Microsoft Office Suite and other relevant software applications, Organizational skills with attention to detail, accuracy, and ability to prioritize tasks, Ability to multi-task on a daily basis, math skills, Ability to work collaboratively in a team-oriented environment, Excellent communication and interpersonal skills, Up to date Compliance Training, such as AODA, WHMIS, Worker Health and safety Awareness and Workplace Violence and Harassment) and knowledge of Information Security PIPEDA
Nice to Have
Knowledge of ARMS, ProgiSync, BodyShopConnect, and Google Sheets, is an asset
What You'll Do.
Provide a detailed estimate to repair a vehicle post collision
Set reasonable expectations for the customer
and educate them on the repair process
Have thorough understanding of estimating software
required to process estimates
Locating assignments from insurer and understanding the requirements
Inspect vehicles throughout the repair process for quality control
Gather additional information that may be required from the insured
View vehicle with customer to highlight accident replated damage
and previous damage non claim related
Photograph vehicle damages as per shop policy and insurer requirement
Determine if a vehicle is drivable or non-drivable
Determine is a vehicle requires disassembly for an accurate estimate
Write detailed estimates that captures all claim related damage
and research repair to ensure OEM standards and procedures are followed
Control costs for the insurer
by selecting repair first where possible and safe
then effectively source parts according to guidelines and shop policies
Ensure proper dates are inputted in the estimating systems - real time dates
Ensure correct rate profiles are being selected
Ensure the claim and important details are communicated to the insurer and customer
Ensure you are selecting the appropriate part for the repair
and confirm model/trim level
price and availability
Ensure all invoices (parts
towing) are added to the file as per insurer guidelines
Keep estimate accurate throughout the repair process with supplement
and any additional communications to insurer required
Upload and monitor claims for approval
Sell customer pay/third party pay estimates
Send final supplement/final bills to insurer for approval
following insurance guidelines
Ensure final authorization is noted in management system
and final amounts match
ensure final product is ready for delivery to customer
Deliver vehicle to customer
explain repair where required
How You'll Work.
Team & Collaboration
Work with customers, insurers, vendors, and other team members of the repair facility; Collaborate with co-workers; Manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types; Work collaboratively in a team-oriented environment; Build relationships with, customers, vendors, and insurers
Communication Scope
Excellent verbal and written communication skills in English; Tactful, clear, and empathetic communicator; Ability to communicate and interact effectively with co-workers; Customer centric communication
Process & Methodology
Ability to meet multiple deadlines simultaneously
Full Job Description
**AUTO COLLISION APPRAISER/ESTIMATOR SUMMARY:** The role of the Appraiser/Estimator is to provide a detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and proved clear expectations. The estimator must understand the effect of collision to a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable. **PRIMARY OBJECTIVE OF THE AUTO COLLISION APPRAISER/ESTIMATOR:** * Set reasonable expectations for the customer, and educate them on the repair process * Have thorough understanding of estimating software, required to process estimates. * Locating assignments from insurer and understanding the requirements. Understanding terms on assignment – LOU-Loss of use, WP- With prejudice, 43endorsement, betterment, deductible. * Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards. * Gather additional information that may be required from the insured. * View vehicle with customer to highlight accident replated damage, and previous damage non claim related. * Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality. * Determine if a vehicle is drivable or non-drivable * Determine is a vehicle requires disassembly for an accurate estimate. * Write detailed estimates that captures all claim related damage, and research repair to ensure OEM standards and procedures are followed. * Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets. * DATA - Ensure proper dates are inputted
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