Amazon Ireland Support Services Limited
Investigation Loss Prevention, Program Management, customer trust and partner support
AuditManagerII,PM,AIT
“Audit Manager II, PM, AIT at Amazon Ireland Support Services Limited. Skills: Process improvement, Program management, Operations. Lead process improvements. Drive process improvements”
What You'll Achieve.
Improve enforcement accuracy; Improve appeal handling accuracy; Improve First Contact Resolution rate; Eliminate unnecessary Seller friction; Reduce Seller enforcements; Reduce Seller appeals
Industry & Context.
Complex problem solving; Quantitative analysis
What They're Looking For.
Must Have
Bachelor's degree, 3+ years program management, 3+ years cross-functional work, Define program requirements, Execute program requirements, Complex problem solving, Advanced Excel, SQL, Workforce Management tools
Nice to Have
3+ years end to end delivery, 3+ years process improvement, 2+ years data visualization, Stakeholder management, Building processes
What You'll Do.
Lead process improvements
Drive process improvements
Lead process redesign
Drive process redesign
Own process transformation
Identify new opportunities
Own cost efficiency initiatives
Collaborate with operations
Collaborate with program
Collaborate with product
Collaborate with policy
Collaborate with Tools team
Implement process improvements
Design new Ops metrics
Develop new Ops metrics
Perform quantitative analysis
Identify opportunities for improvement
Drive process standardization
Develop mechanisms to surface best practices
Collaborate with engineering teams
Collaborate with product management teams
Collaborate with operations teams
Collaborate with executive teams
How You'll Work.
Team & Collaboration
Cross-functional teams; Tech and non-tech teams; Engineering teams; Product management teams; Operations teams; Executive teams
Process & Methodology
Program management, Project management
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