AudiovisualServiceTechnician(Associate,Mid-LevelorSenior)

Audiovisual Service Technician (Associate, Mid-Level or Senior) **Company:** The Boeing Company Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting **Audiovisual Service Technician (Associate, Mid-Level or Senior)** for our team based in **Herndon, VA**. The Audiovisual Service Technician is to provide end user training, troubleshooting, and issue resolutions to a variety of government customers and work closely with AV engineers, AV installation technicians and other team members to ensure a smooth end user experience of all AV systems. **Position Responsibilities** : * Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness * Provide meeting and event support including set-up, in-meeting assistance, and post event breakdown or support * Perform preventative maintenance and daily AV system checks * Provide technical support to the end users in person or by phone * Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems * Provide AV system user training * Escalate problems to Boeing Engineering staff and collaborate on troubleshooting for issue resolution * Complete and maintain training certificates from manufacturers and industry associations. Maintain in-depth applications knowledge of AV products, services, and systems * Ensure maximum issue resolution in minimum time to meet Service Level Agreements * Attend daily Boeing engineering and operations & maintenance meetings * Ensure compliance with establishing change management processes for system updates or changes * Maintain professional demeaner while troubleshooting issues within high pressure settings with senior officials **Basic Qualifications (Required Skills/Experience):** * This position requires an **Active TS/SCI** U.S. Security Clearance and current **Counterintelligence Polygraph (CIP)** (U.S. Citizenship Required). (A U.S. S