Jll
AudioVisualandEventSet-UpTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Audio Visual and Event Set-Up Technician at Jll. Skills: Audio Visual systems management, Event Set-Up and Support, Client and Team Collaboration, customer service. managing audio visual systems. supporting the setup and breakdown of meeting and event spaces”
What You'll Achieve.
ensure AV needs are met; maintaining meeting and event spaces in a clean and efficient manner; ensure KPI compliance; excellent customer service; ensuring expected service levels are achieved or exceeded
Industry & Context.
Solution-oriented with ability to consistently provide and implement solutions; resolving technical issues
flexible schedule based on event needs, including evenings, nights, and weekends, Must be able to stand/walk for long periods of time, Must be able to lift up to 50 pounds and up to 75 pounds with assistance, Must maintain a professional appearance and demeanor at all times, This position does not provide visa sponsorship., Candidates must be authorized to work in the United States without sponsorship.
What They're Looking For.
Must Have
3+ years of related experience, Experience in a client/customer service-oriented environment, preferably in a corporate conference center or hotel, Experience working in guest-facing, high-touch hospitality event environment, including managing room set-ups for both social and corporate events, Familiarity with integrated AV systems, Basic operational skills for Audio Visual equipment, Basic computer skills including Microsoft Office suite and Outlook, Ability to learn new software as required for the position, Exceptional customer service skills with a passion for hospitality, Excellent service orientation, responsiveness, and organizational skills, communication and interpersonal skills, Solution-oriented with ability to consistently provide and implement solutions, Adept in diffusing high-stress situations and kind complaint handling to ensure guests leave happy, attention to detail with ability to complete work accurately and efficiently, Ability to work independently with little supervision and as a self-starter, Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines, Ability to work well under pressure, manage time effectively, and work in a fast-paced environment with competing priorities, Ability to work with all levels of staff and clientele, Must be able to stand/walk for long periods of time, Must be able to lift up to 50 pounds and up to 75 pounds with assistance, Must maintain a professional appearance and demeanor at all times, Candidates must be authorized to work in the United States without sponsorship
Nice to Have
Experience with EMS or any web-based conference room scheduling system preferred
What You'll Do.
managing audio visual systems
supporting the setup and breakdown of meeting and event spaces
Serve as primary liaison between the onsite JLL team and conference hosts to ensure all AV needs are met
Support video conferencing needs in the space
Conduct and maintain preventative maintenance on all AV equipment
Test and troubleshoot AV systems by running diagnostic tests
resolving technical issues
and making equipment and software adjustments as needed
Work with live third-party production teams and provide production management support for live town halls
and teleprompter presentations
Maintain operational knowledge of locations
and proper usage of relevant AV equipment within meeting and event spaces
Provide training and ongoing support to end-users on how to operate AV equipment
and resetting of all meeting and event spaces including tables
Ensure meeting and event spaces are maintained in a clean and efficient manner
well-stocked and ready pre-event
and when resetting rooms
Maintain inventory and suggest repair
or replacement of equipment
Be present in event space during high-activity times (vendor load-in
guest arrival/departure
meal serving) to answer questions and offer swift assistance
Respond to all meeting and event set-up requests in a timely manner
ensuring KPI compliance and excellent customer service
Collaborate with other service providers who support the meeting and event space including audio visual vendors
and equipment providers
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Serve as primary liaison between the onsite JLL team and conference hosts; Work with clients at all levels of an organization, including executives and event hosts; Assist with coordinating activities of onsite meetings and events with events team, property departments, guests, and vendors; Collaborate with architects, interior designers, and IT staff to ensure AV systems are seamlessly integrated and compatible with existing IT infrastructure; Work with live third-party production teams; Collaborate with other service providers who support the meeting and event space including audio visual vendors, catering, security, facilities, janitorial, and equipment providers; Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines
Communication Scope
communication and interpersonal skills
Process & Methodology
resource planning, production management support, manage time effectively
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Audio Visual and Event Set-Up Technician** JLL's Experience Management team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide experiences that will be long remembered by our clients and guests. We set the standard for superior experiences for our clients, guests, and our teams. **Job Summary** The Audio Visual and Event Set-Up Technician is responsible for managing audio visual systems and supporting the setup and breakdown of meeting and event spaces at the client site. This role serves as the liaison between the onsite JLL team and conference hosts to ensure AV needs are met while maintaining meeting and event spaces in a clean and efficient manner. This position reports to the Events and Marketing Director and requires a flexible schedule based on event needs, including evenings, nights, and weekends. **Estimated total compensation for this position:** $31.25-$40.87 per hour _The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant 's education, experience, skills, abilities, geographic location, internal equity and alignment with market data_ _._ Expected Schedule: Monday - Friday 8 AM - 5 PM with evening and weekend flexibility as needed **Key Responsibilities** **Audio Visual Operations** Serve as primary liaison between the onsite JLL team and conference hosts to ensure all AV needs are met Support
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