Amazon Support Services Costa Rica SRL

Customer Service, Digital Editor, customer service

AudibleDigitalContentSpecialist(German)[A]

$17000–25000k ~AI est. Costa Rica FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Audible Digital Content Specialist (German) [A] at Amazon Support Services Costa Rica SRL. Skills: Content planning, Content operations, Quality control. Process content. Manage publishing schedules”

What You'll Achieve.

Enhance content discoverability

Industry & Context.

Customer Service, Digital Editor, customer service
Problems you'll solve

Identify discrepancies; Identify errors; Identify inconsistencies

What They're Looking For.

Must Have

Fluent German, Spanish and English, Written and verbal communication skills, Good command of grammar, spelling, and punctuation, Experience with MS Office Professional Suite, Excellent working knowledge of MS Excel

Nice to Have

Experience in fast-paced, high-tech company, Prioritizing and handling multiple assignments, Analytical skills, Effective communication abilities, Native level of German language, Fluency in French or Italian, Experience with audio processing software, Understanding of linguistic principles, Knowledge or experience in publishing industry, Familiarity with Audible products, Basic understanding of digital audio processing, Experience in quality assessment, Experience simplifying or automating complex processes

What You'll Do.

Manage publishing schedules

Maintain assets and attributes

Support Quality Control process

Review digital audio content

Edit digital audio content

Listen to audiobook content

Assess audiobook content

Detect errors or inconsistencies

Support content-related tasks

Perform quality checks

How You'll Work.

Team & Collaboration

Work with stakeholders outside SJO

Communication Scope

Written communication; Verbal communication

Full Job Description

Audible Digital Content Specialists are part of the Content Planning & Ops team. They handle various tasks related to the audiobooks catalog on Audible & Amazon websites, including processing content, managing publishing schedules, and maintaining assets and attributes to enhance content discoverability for customers. Their primary responsibility is to support the Quality Control process related to audiobook content production. The ideal candidate will need to demonstrate strong attention to detail and the ability to carefully review and assess long-form audio content to identify potential discrepancies or errors. This skill is essential, as the role requires focused listening and content evaluation over extended periods. Responsibilities may include: - Review and edit digital audio content for accuracy, clarity, and consistency - Listen and assess audiobook content in detail to detect errors or inconsistencies - Support additional content-related tasks such as metadata verification, asset checks, series page updates and quality checks for Whispersync for Voice compability Key Measurement Criteria: - Efficiency - Quality - SLA Compliance - POR Adherence The ideal candidate would have: - Strong sense of ownership - Ability to identify and implement process improvements - Attention to detail - Ability to work independently and make decisions without constant supervision - Strong teamwork skills (contributing to team goals, sharing knowledge) - Ability to work well with stakeholders outside of SJO - Interest in online media (audio and print) Basic Qualifications: - Speak, write and read fluenty in German, Spanish and English. - Strong written and verbal communication skills, with a good command of grammar, spelling, and punctuation. - Experience with MS Office Professional Suite and excellent working knowledge of MS Excel Preferred Qualifications: - Experience in a fast-paced, high-tech company, or experience prioritizing and handling multiple assignments at any given

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