AU&PHCountryOperationsIntern

## Description Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.     At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen! ## What You'll Do Support Reverse Logistics operations for the Australia and Philippines markets by facilitating carrier assignments— coordinate reverse logistics workflows across both markets, manage carrier allocation, track return shipment statuses, and resolve carrier-related escalations to ensure smooth and efficient operations. Work with data to further improve reverse logistics processing — analyze return logistics data to identify bottlenecks and inefficiencies, monitor key metrics such as return processing time and carrier performance, and provide data-driven recommendations to optimize the reverse supply chain. Assist in negotiations for new 3PLs — support the evaluation and onboarding of new third-party logistics providers by conducting market research, benchmarking service offerings and pricing, and coordinating communication between internal stakeholders and prospective 3PL partners. Work with other stakeholders to reduce return rates — collaborate cross-functionally with Customer Service, Marketing, Product, and Fulfillment teams to ide