Castlery
E-Commerce
AULogisticsOperationsSpecialist
“AU Logistics Operations Specialist at Castlery. Skills: Outbound operations, Logistics operations, Process improvement. Own end-to-end outbound operations. Ensure timely order processing”
What You'll Achieve.
Minimise operational impact; Minimise customer impact
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Experience managing transport operations, Experience managing last-mile delivery operations, Understanding of end-to-end outbound processes, Proficient in TMS, ERP, or similar operational systems, Ability to analyse operational data, Ability to identify gaps or inefficiencies, Translate insights into corrective actions
What You'll Do.
Own end-to-end outbound operations
Ensure timely order processing
Ensure carrier collections
Ensure daily dispatch execution
Maintain service level commitments
Monitor warehouse dispatch capacity
Monitor outbound workflows
Monitor carrier performance
Identify and resolve bottlenecks
Manage escalated outbound issues
Manage escalated delivery issues
Conduct investigations
Drive resolutions independently
Coordinate cross-functionally with Warehouse
Coordinate with Customer Experience
Coordinate with Supply Chain
Coordinate with Logistics teams
Support operational requirements
Support showroom replenishments
Support continuous improvement initiatives
How You'll Work.
Team & Collaboration
Cross-functionally with Warehouse; Cross-functionally with Customer Experience; Cross-functionally with Supply Chain; Cross-functionally with Logistics teams
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