ATR

aviation

ATRMaterialAccountManager

Singapore, Singapore FULL TIME Remote Friendly
The Brief

“ATR - Material Account Manager at ATR. Skills: Material Account Management, Customer Engagement, Strategic Planning, Supply Chain Optimization, Stakeholder Management. Serve as the strategic liaison between ATR’s Global Supply Chain and its regional operators.. Transition from transactional processing to high-level account management.”

Industry & Context.

aviation
Problems you'll solve

Conflict resolution: Ability to maintain a professional demeanor and find mutually beneficial solutions during high-pressure situations like AOG or material shortages.

What They're Looking For.

Must Have

Minimum 2 years within the Aviation industry (Materials/Supply Chain/Technical Support), Proficiency in SAP (MM/SD modules), Proficiency in Microsoft Office (Advanced Excel), Professional fluency in written and verbal English

Nice to Have

Diploma or ‘A’ Degree in Logistics or Aviation preferred

What You'll Do.

Serve as the strategic liaison between ATR’s Global Supply Chain and its regional operators.

Transition from transactional processing to high-level account management.

Act as the 'Voice of the Customer' within ATR

ensuring operational continuity

material availability

and long-term strategic planning for assigned operators.

Conduct structured customer reviews and site visits to identify material pain points

and operational requirements.

Maintain real-time oversight of customer priorities and urgent requirements to ensure supply chain alignment.

Analyze material support KPIs

present performance data to operators

and establish collaborative Action Plans.

Collaborate with operators on maintenance forecasting (C-Checks

major components) and line maintenance stock strategies to ensure proactive parts provisioning.

Provide the Commercial and Sales departments with competitive market intelligence and assist in developing value-based propositions to customers.

Act as a conduit for the Supply Chain team

providing demand visibility and accurate prioritization to improve inventory lead times.

Serve as the primary internal focal point to synchronize Technical

and Repair departments for seamless service delivery.

Support the resolution of complex Aircraft on Ground (AOG) scenarios where standard inventory is unavailable

reflecting customer operational situation as accurately as possible to ATR AOG Desk.

Act as the escalation point for the New Back Office (NBO) to resolve highly complex or non-standard material queries.

Identify potential material dissatisfaction or supply risks and communicate them to Customer Support Directors (CSD) to manage customer expectations efficiently.

How You'll Work.

Team & Collaboration

Align diverse internal departments (Supply, Repairs, Commercial) to prioritize customer needs.; Serve as the primary internal focal point to synchronize Technical, Commercial, Supply, and Repair departments for seamless service delivery.

Communication Scope

Professional fluency in written and verbal English; Ability to translate complex supply chain data into clear, actionable insights for both airline operators and ATR senior management.

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