ATR
Aeronautics
ATRApprenticeshipSupporttoCustomerSatisfaction&FleetPerformanceprocesses
“ATR - Apprenticeship - Support to Customer Satisfaction & Fleet Performance processes at ATR. Skills: Customer satisfaction, Fleet performance, Process management. Manage continuous improvement of internal processes. Improve internal tools of the Department”
What You'll Achieve.
Ensure fleet performance; Maximize aircraft availability; Optimize maintenance cost
Industry & Context.
What They're Looking For.
Must Have
Level 7 or Master degree, Graduate engineer program, Business school program, Fluent in English
Nice to Have
French is a plus, Lean 6 sigma interest, Process improvement interest
What You'll Do.
Manage continuous improvement of internal processes
Improve internal tools of the Department
Develop team processes
Improve team processes
Create customer accounts
Manage entry into service
Manage commercial concession
Interact with internal stakeholders
Maintain presentation library
Maintain tools library
Maintain templates library
Ensure efficient communication with customers
Improve digital tools
Implement digital tools
Improve team efficiency
Support Customer Support Directors
Develop customer satisfaction
Maintain customer satisfaction
Analyze customer survey results
Develop action plan per customer
Maintain Customer Relations Department Dashboard
Maintain internal reporting
Optimize internal reporting
Increase customer operations knowledge
How You'll Work.
Team & Collaboration
Internal stakeholders; Cross-cultural environments
Communication Scope
Customer communication
Process & Methodology
Project management, Organization, Coordination
Applying for this ATR - Apprenticeship - Support to Customer Satisfaction & Fleet Performance processes role?
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