ATR
Aeronautics
ATR-Apprenticeship-SupporttoCustomerSatisfaction&FleetPerformanceprocesses
Neural analysis suggests this role is
optimal for Entry candidates.
“ATR - Apprenticeship - Support to Customer Satisfaction & Fleet Performance processes at ATR. Skills: Customer satisfaction, Fleet performance, Process improvement. Manage continuous improvement of internal processes. Develop team processes”
What You'll Achieve.
Ensure fleet performance; Maximize aircraft availability; Optimize maintenance cost
Industry & Context.
What They're Looking For.
Must Have
Level 7 or Master degree, Graduate engineer program, Business school program, Fluent in English
Nice to Have
French is a plus, Lean 6 sigma interest, Process improvement interest
What You'll Do.
Manage continuous improvement of internal processes
Develop team processes
Improve team processes
Maintain presentation library
Improve digital tools
Implement digital tools
Support customer satisfaction development
Analyze customer survey results
Maintain customer relations dashboard
Optimize customer relations dashboard
Maintain internal reporting
Optimize internal reporting
How You'll Work.
Team & Collaboration
Internal stakeholders; Cross-cultural environments
Communication Scope
Customer communication
Process & Methodology
Project management, Organization, Coordination
Full Job Description
****Job Description:**** **Want to join the ATR adventure? A new apprenticeship opportunity has arisen within ATR in Blagnac!** In 2025, ATR has been awarded the **Happy Trainees label.** 94.3% of students recommend our company after their work-study or internship. **What we will do together:** Being an apprentice at ATR means being integrated into a team as a full member with a real scope of intervention and responsibilities. You will have the opportunity to learn and develop your skills and experience within a market leading company! Within ATR Support & Services organization in Toulouse, the Department **" Customers Relation & Field Service"** is the main interface of ATR customers for all topics related to their in-service fleet. The team is divided in 2 groups: * the **Customer Support Directors** are in charge of the global relationship with the customers. They are the voice of the customers within ATR, the voice of ATR for customers, contributing to and monitoring ATR Customers global satisfaction throughout their ATR fleet operations (maintenance, engineering, logistics, flight operations, etc.) * the **Field Service Representatives** are in charge of supporting ATR airlines with their aircraft maintenance and operations, from the field. Based at customer's premises or in a regional office, their mission is to ensure fleet performance, meaning maximum aircraft availability with optimized maintenance cost. **The apprentice will participate and contribute to most activities of the department, with a sense of collaboration & autonomy. **We are looking for a dynamic and enthusiastic person to join the team. **Your main tasks will consist in:** * Manage the continuous improvement of the internal processes and tools of the Department through: * Developing or improving team processes such as Customer account creation, Entry into service, Commercial concession, including interactions with internal stakeholders * Maintaining an enhanced library of presentations, tool
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