BETSOL
AI-powered enterprise
AtlassianEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Atlassian Engineer at BETSOL. Skills: Jira Service Management (JSM), Jira Software, Confluence, ITSM implementation, ITIL frameworks, REST APIs, SSO integrations. design, administration, and continuous improvement of the Atlassian ecosystem. primary ownership of Jira Service Management (JSM) as the enterprise ITSM platform”
What You'll Achieve.
SLA compliance; incident trends; MTTR/MTTA; change success rates
Industry & Context.
Analytical and problem-solving ability; troubleshooting for workflows, permissions, and performance issues
Work timings: 2pm to 11pm IST with flexibility as required as per business needs
What They're Looking For.
Must Have
hands-on experience administering Atlassian tools in enterprise environments, Experience implementing and governing ITSM processes end-to-end, Ability to work closely with IT, engineering, and operations stakeholders, Jira Service Management (JSM), Jira Software, Confluence, Workflow design and customization, JQL (Jira Query Language), SLA configuration, REST APIs and third-party integrations, ITSM implementation experience, understanding of ITIL frameworks (Incident, Problem, Change), SSO integrations (SAML / OAuth), Directory services (LDAP / Active Directory)
Nice to Have
Experience with Atlassian marketplace apps such as ScriptRunner, eazyBI, and Structure, Exposure to cloud platforms (AWS / Azure), Atlassian certifications (ACP series), Experience in large enterprise or product-based environments, ITIL Foundation or higher certification
What You'll Do.
and continuous improvement of the Atlassian ecosystem
primary ownership of Jira Service Management (JSM) as the enterprise ITSM platform
and reliable service management workflows aligned with ITIL best practices
integrating Atlassian tools with enterprise infrastructure and DevOps systems
Administer and maintain Jira Service Management
and Confluence (Cloud / Data Center)
Configure and manage projects
Design and implement ITSM processes - incident Management
Service Request Management
Configure service catalogs
and escalation policies
Ensure platform availability
and reliability (including clustering for Data Center environments
Perform platform upgrades
and marketplace app lifecycle management
Build and manage integrations using REST APIs
Integrate Atlassian tools with Identity Providers
and collaboration platforms
Implement role-based access control
and directory synchronization
Build dashboards and reports for SLA compliance
and change success rates
Provide L2/L3 support and troubleshooting for workflows
and performance issues
Define governance standards including project templates
and workflow standardization
Drive continuous improvement through adoption of new Atlassian features and best practices
How You'll Work.
Team & Collaboration
Ability to work closely with IT, engineering, and operations stakeholders; Ability to collaborate with cross-functional teams
Communication Scope
communication and stakeholder management skills
Full Job Description
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role The Atlassian Engineer will be responsible for the design, administration, and continuous improvement of the Atlassian ecosystem, with primary ownership of Jira Service Management (JSM) as the enterprise ITSM platform. The role focuses on building scalable, secure, and reliable service management workflows aligned with ITIL best practices, while integrating Atlassian tools with enterprise infrastructure and DevOps systems. Responsibilities • Administer and maintain Jira Service Management, Jira Software, and Confluence (Cloud / Data Center) • Configure and manage projects, workflows, screens, custom fields, permissions, notification schemes, SLAs, and request types • Design and implement ITSM processes - incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management • Configure service catalogs, queues, automation rules, and escalation policies • Ensure platform availability, performance, and reliability (including clustering for Data Center environments, where applicable) • Perform platform upgrades, patching, and marketplace app lifecycle
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