Jll
AsstManager–SoftServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Asst Manager – Soft Services at Jll. Skills: Facilities management, Vendor coordination, Service delivery. Provide administrative support. Ensure timely completion of FM reports”
What You'll Achieve.
Achieve SLA targets; Timely resolution of complaints; Efficient service delivery; Meet or exceed best practice
Industry & Context.
Issue resolution; Troubleshooting
What You'll Do.
Provide administrative support
Ensure timely completion of FM reports
Be accessible for FM issues escalation
Oversee Helpdesk work process
Provide management advice to operators
Ensure planning and execution for events
Oversee Mailroom process
Oversee Front Office function
Ensure visitors are promptly attended
Take rounds of front office
Oversee Housekeeping Services
Assess service delivery of HK vendor
Coordinate meetings with vendor
Oversee Cafeteria Services
Ensure caterers maintain hygiene standards
Ensure quality and quantity of food
Escalate food supply issues
Communicate alternate solutions to users
Coordinate with service providing vendors
Identify issues and initiate rectification
Prepare weekly shift rosters
Monitor and analyze energy consumption
Identify opportunities for energy reduction
Develop and track energy performance metrics
Conduct energy audits
Develop and implement sustainability programs
Support green building certifications
Create carbon reduction roadmaps
Manage environmental reporting
Lead capital improvement projects
Coordinate with engineering teams
Prepare business cases for projects
Manage project budgets and timelines
Ensure compliance with regulations
Prepare sustainability reports
Track progress against sustainability targets
Stay current on evolving regulations
Educate building occupants on practices
Collaborate with property management teams
Interface with clients
Build relationships with utility providers
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations teams; Client teams
Communication Scope
Client communication; Stakeholder communication
Process & Methodology
Project management, Budget management, Timeline management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Title Asst Manager – Soft Services Business unit IFM Reporting to Manager Direct Reports Team consisting of 1\. Senior Executive and Executives Soft Services Duties & Responsibilities What this job involves – * To provide administrative support to the Facilities Management team at assigned Facilities. * To ensure timely and accurate completion FM reports pertaining to assigned Facilities * Be accessible for escalation of all FM related issues * Oversee the Helpdesk work process * Provide management advice to Helpdesk operators for escalated issues * Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift * Oversee the Mailroom process. * Provide management advice to Helpdesk operators for escalated issues * Oversee the Front Office function * Ensure visitors are promptly attended by the Front Office Executives (FOE) * Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep * Oversee the Housekeeping Services * Overall service delivery assessment of HK vendor. * Coordination meetings with vendor for resolution of service issues * Oversee Cafeteria Services * Ensure that the caterers are maintaining highest standards of hygiene in the services area * Ensure that the quality and quantity of the food supplies are meeting the requirements * When the food supplies run out, escalate the ma
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