JLL
AsstManager-SoftServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Asst Manager - Soft Services at JLL. Skills: Soft services operations, Facility management, Vendor management, Client relations. Supervise daily soft services operations. Ensure services meet quality standards”
What You'll Achieve.
Meet quality standards; Meet client expectations; Improve service quality; Achieve excellence; Resolve issues promptly; Address feedback efficiently; Address complaints professionally; Implement improvement initiatives; Comply with regulations; Improve service quality; Identify cost-saving opportunities; Maintain operations within budgets
Industry & Context.
Problem-solving abilities; Decision-making skills
Flexible hours, Respond to emergencies
What They're Looking For.
Must Have
Bachelor's degree, 3-5 years soft services experience, 3-5 years facility management experience, Supervisory role experience, Team lead role experience, Corporate facility experience, Commercial facility experience, Institutional facility experience, Vendor relationship management, Service contract management, MS Office proficiency
Nice to Have
Facility management software knowledge, Facility management tools knowledge
What You'll Do.
Supervise daily soft services operations
Ensure services meet quality standards
Conduct regular inspections
Conduct regular audits
Coordinate with service vendors
Coordinate with contractors
Manage soft services staff
Manage vendor personnel
Conduct team meetings
Conduct training sessions
Conduct performance evaluations
Foster service excellence culture
Foster continuous improvement culture
Address staff concerns
Resolve operational issues
Serve as primary contact
Build client relationships
Maintain client relationships
Address client feedback
Address client complaints
Address special requests
Conduct client satisfaction surveys
Implement improvement initiatives
Ensure compliance with regulations
Maintain documentation
Coordinate safety training
Monitor adherence to safety protocols
Manage chemical storage
Manage chemical usage
Manage chemical disposal
Maintain operations within budgets
Track consumption of materials
Track consumption of supplies
Track consumption of resources
Identify cost-saving opportunities
Prepare monthly reports
Assist in vendor negotiations
Assist in contract management
Implement quality control systems
Develop standard operating procedures
Enforce standard operating procedures
Monitor service level agreements
Monitor key performance indicators
Implement corrective actions
How You'll Work.
Team & Collaboration
Client stakeholders; Service vendors; Contractors; Service staff; Vendor personnel
Communication Scope
Interpersonal skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # ## Location - EPIP Industrial Area Phase, Whitefield, Bengaluru ## ## Position Summary The Assistant Manager - Soft Services will be responsible for overseeing and coordinating all soft services operations at the client site, ensuring high-quality service delivery across housekeeping, pest control, and other support services. This role requires strong operational management skills, client relationship capabilities, and the ability to lead service teams to achieve excellence in facility support operations. ## Key Responsibilities **Operational Management** Supervise daily soft services operations including housekeeping, pantry services, cafeteria management, landscaping, pest control, waste management, and reception services. Ensure all services meet established quality standards and client expectations. Conduct regular inspections and audits to maintain service quality and identify areas for improvement. Coordinate with service vendors and contractors to ensure timely and effective service delivery. **Team Leadership** Manage and lead soft services staff and vendor personnel deployed at the client site. Conduct regular team meetings, training sessions, and performance evaluations. Foster a culture of service excellence and continuous improvement among team members. Address staff concerns and resolve operational issues promptly. **Client Relationship Management** Serve as the primary point of contact for soft
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