University of Rochester
AsstDirector,WebOperations
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“Asst Director, Web Operations at University of Rochester. Skills: Web operations, Digital strategy, Platform management. Oversee day-to-day operations. Oversee stability”
Industry & Context.
Strategic planning; Operational detail management
What They're Looking For.
Must Have
Bachelor's degree in related field, 5 years relevant experience, Demonstrated experience leading teams, Demonstrated experience managing enterprise-scale web platforms, Working knowledge of analytics, Working knowledge of SEO, Working knowledge of accessibility standards, Working knowledge of privacy, Working knowledge of security, Experience with project management methodologies, Experience with cross-functional collaboration, Ability to think strategically, Ability to manage operational detail, Excellent written communication skills, Excellent verbal communication skills, Excellent interpersonal communication skills, Proven ability to operate effectively in complex environments, Proven ability to operate effectively in regulated environments, Proven ability to operate effectively in mission-driven environments
Nice to Have
Bachelor's degree in web development, Bachelor's degree in digital media, Bachelor's degree in communications, Bachelor's degree in marketing, Bachelor's degree in computer science, Master's degree, 6 - 8+ years of experience in web operations, 6 - 8+ years of experience in digital strategy, 6 - 8+ years of experience in UX, 6 - 8+ years of experience in related disciplines, expertise in web operations, expertise in CMS platforms, expertise in UX/UI best practices, expertise in digital governance
What You'll Do.
Oversee day-to-day operations
Oversee performance of enterprise web platforms
Oversee performance of content management systems
Oversee performance of shared digital tools
Ensure web platforms are reliable
Ensure web platforms are scalable
Ensure web platforms are secure
Ensure web platforms are optimized for brand
Ensure web platforms are optimized for marketing
Ensure web platforms are optimized for accessibility
Ensure web platforms are optimized for privacy
Ensure web platforms are optimized for usability
Ensure web platforms are optimized for measurement
Ensure web platforms are optimized for quality
Ensure web platforms are optimized for performance standards
Lead continuous improvement cycles
Coordinate with information technology teams
Coordinate with external partners
Manage infrastructure dependencies
Manage support models
Serve as primary point of contact for departments
Serve as primary point of contact for schools
Serve as primary point of contact for institutes
Serve as primary point of contact for clinical
Serve as primary point of contact for administrative
Lead structured project intake processes
Lead structured project prioritization processes
Lead structured project delivery processes
Facilitate effective meetings
Provide clear communication to stakeholders
Provide clear communication to leadership
Provide consistent status reporting to stakeholders
Provide consistent status reporting to leadership
Navigate competing priorities
Build trust across diverse stakeholder groups
Build alignment across diverse stakeholder groups
Recruit web professionals
Develop web professionals
Lead multidisciplinary team
Establish clear roles
Establish clear responsibilities
Establish performance expectations
Establish professional development pathways
Manage workload planning
Manage resource allocation
Manage capacity management
Oversee vendor relationships
Contribute to budgeting
Contribute to forecasting
Contribute to workforce planning
Contribute to development of web strategies
Contribute to execution of web strategies
Translate strategic priorities into actionable web roadmaps
Translate strategic priorities into operational plans
Translate strategic priorities into measurable outcomes
Partner with senior leaders
Partner with cross-functional stakeholders
Identify opportunities for digital innovation
Identify opportunities for operational efficiency
Identify opportunities for risk reduction
Represent web operations in enterprise governance committees
Represent web operations in working groups
Ensure alignment across platforms
Ensure alignment across policies
Ensure alignment across priorities
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Multidisciplinary teams; Enterprise governance committees; Working groups
Communication Scope
Written communication; Verbal communication; Interpersonal communication; Status reporting
Process & Methodology
Project intake, Project prioritization, Project delivery, Roadmap planning, Operational planning
Full Job Description
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. _**Job Location (Full Address):**_ Remote Work - New York, Albany, New York, United States of America, 12224 _**Opening:**_ Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900115 Web Services, URMC Work Shift: UR - Day (United States of America) Range: UR URG 116 Compensation Range: $108,483.00 - $162,725.00 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job 's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ _**Responsibilities:**_ The Web Operations Manager provides strategic and operational leadership for the institution’s public-facing web platforms and digital experiences. This role is responsible for translating institutional priorities into scalable, user-centered web strategies while ensuring the reliable day-to-day operation, governance, and continuous improvement of enterprise web platforms. Working closely with communications, marketing, information technology, administrative, research, and academic or clinical stakeholders, the Web Operations Manager leads multidisciplinary teams, oversees web operations and delivery, and serves as a primary partner to departments seeking web solutions. The role balances long-term strategic planning with hands-on operational execution, ensuring that web platforms support institutional goals, meet regulatory and compliance requirements, and deliver high-qu
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