Cloudbeds
Hospitality
AssociateWebsiteDesigner
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“Associate Website Designer at Cloudbeds. Skills: Website Design, Customer Support, Communication. Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA. Managing all records and upkeep of all task management systems related to website services”
What You'll Achieve.
Maintaining the required SLA; Completing tasks related to concerns raised; Effective execution of several website updates with varying processes in a timely manner; Meeting deadlines agreed with the customer; Ensuring that the quality of the website meets the customer's requirements
Industry & Context.
Problem solver; Excellent problem-solving skills
8 AM to 5 PM PST / 4 PM to 1 AM UTC working shifts, Excellent internet/wifi connection
What They're Looking For.
Must Have
Fluent English, Fluent Spanish, Excellent customer service, Excellent communication skills, Positive attitude, Excellent problem-solving skills, Emotional management, Excellent internet/wifi connection
Nice to Have
Experience with Website Design Builder or a platform like Wix, Squarespace, GoDaddy, or Duda, Experience with Adobe Photoshop or Canva, Experience with using AI for text content creation
What You'll Do.
Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
Managing all records and upkeep of all task management systems related to website services
Working with and communicating directly and effectively with our different customer profiles through video calls
Resolving and handling customer complaints
and the ability to handle deadline-driven pressure
Taking customer scoping
then coordinating the customer requirements with website designers
Gathering property details and website requirements
then organizing the information for the website designer’s reference
Proactively communicating with customers and providing timely updates on the project progress
Managing multiple account timelines
completing requirements
and communicating priorities with the website designers to meet deadlines agreed with the customer
Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer's requirements
Assisting the customer in acquiring domain names
updating domain settings
and publishing websites
Assisting website designers in onboarding customers
Editing the published websites based on the requirements of the customers using our in-house website builder
Investigating website errors
and suggesting website support process improvement
Using a consultative approach in maintaining our high-quality
professional hospitality websites and communicating with all customers
Handling the creation of landing pages or single-page websites
Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
Using tools (AI) to create visual elements or content that are in line with our customers’ branding
Proofread content and correct errors
Staying up to date with website trends and website development techniques that are most effective in engaging consumers
How You'll Work.
Team & Collaboration
Collaborate with a diverse team of different personality types; Coordinating with internal teams to give website onboarding updates or resolve customer concerns; Communicating priorities with the website designers
Communication Scope
Outstanding written and verbal communication skills; Effective communication
Process & Methodology
Managing multiple account timelines, Completing requirements, Meeting deadlines agreed with the customer, Overseeing the timely completion of website builds
Full Job Description
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or WordPress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then Cloudbeds is looking for you! This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team. Location: Remote Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC What You Will Do: Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA Managing all records and upkeep of all task management systems related to website services Working with and communicating directly and effectively with our different customer profiles through video calls, emails, and voice calls Resolving and handling customer complaints, and the ability to handle deadline-driven pressure Taking customer scoping, content collection, and revision calls, then coordinating the customer requirements with website designer
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