Visible Alpha
Financial Markets
Associate,VisibleAlphaClientSupport
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“Associate, Visible Alpha Client Support at Visible Alpha. Skills: Client Support, Financial Markets, Problem Solving. Become a domain, product, and workflow expert.. Investigate and resolve issues related to data and application logic.”
Industry & Context.
Problem-solving capabilities; Analytical and troubleshooting skills; Think critically
Attend at least one in-person interview., Work from the office a minimum of 2 days per week.
What They're Looking For.
Must Have
Understanding of Global Financial Markets and company’s financial statements., Bachelor’s degree in Business, Finance, Economics, or Accounting is beneficial., Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences., analytical and troubleshooting skills – you are passionate about problem solving and can think critically, multi-task, and succeed in high-pressure environments.
Nice to Have
Master's Degree in Business or Finance is preferred., A team player, enthusiastic about building new relationships and contributing proactively beyond direct day-to-day tasks, demonstrating a commitment to team and shared goals., Proven ability to work on own initiative, capable of clarifying priorities where unclear and adapting effectively as team objectives shift.
What You'll Do.
Investigate and resolve issues related to data and application logic.
Communicate effectively and professionally with internal and external stakeholders.
Promptly resolve questions and issues across all Visible Alpha products.
and data issues to relevant departments.
Create and maintain articles for internal knowledge base.
Provide ongoing feedback to Product and Development teams.
How You'll Work.
Team & Collaboration
Extensive collaboration with various internal teams across functional areas such as Revenue, Product Management, Technology, and Content.; Contribute proactively beyond direct day-to-day tasks, demonstrating a commitment to team and shared goals.
Communication Scope
Excellent communication (written and verbal) skills; Ability to communicate successfully across multiple audiences
Full Job Description
# **About the Role:** **Grade Level (for internal use):** 07 **The Team:** The Visible Alpha Client Support team is a rapidly growing global team dedicated to providing support to investment professionals on the Visible Alpha and Capital IQ Pro Platforms. Team members gain in-depth industry knowledge, interpret research reports and models, and develop critical technical skills. This role involves extensive collaboration with various internal teams across functional areas such as Revenue, Product Management, Technology, and Content. We are seeking high achievers who are passionate about client services and eager to develop their careers within a dynamic, high-performing, and multicultural environment, demonstrating exceptional learning agility, creativity, and problem-solving capabilities. This position offers a unique opportunity to contribute to S&P Global’s mission as a leading provider of analytical information to the world's financial markets. **Responsibilities and Impact:** * Become a domain, product, and workflow expert, enabling deep investigation and resolution of issues related to data and application logic. * Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products. * Escalate product, technical, and data issues to relevant departments with sufficient information in a timely manner. * Create and maintain articles for our internal knowledge base. * Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients. * All employees are required to work from the office a minimum of 2 days per week. **What We’re Looking For:** Basic Required Qualifications: * Understanding of Global Financial Markets and company’s financial statements. * Bachelor’s degree in Business, Finance, Economics, or Accounting is beneficial. * Excellent interpersonal and communication (written and verbal) skills with the ability to communicate succes
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