S&P Global Market Intelligence
Financial Markets
Associate,VisibleAlphaClientSupport
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“Associate, Visible Alpha Client Support at S&P Global Market Intelligence. Skills: Client Support, Financial Markets, Problem-Solving. Become a domain, product, and workflow expert. Investigate and manage issues related to data and application logic”
What You'll Achieve.
Achieving its mission to be a leading provider of analytical information to the world's financial markets; Contributing to self-service resources and team efficiency; Actively contributing to building scalable solutions for clients; Enhancing product capabilities
Industry & Context.
Problem-solving skills; Analytical and troubleshooting capabilities; Critical thinking
Work from the office a minimum of 2 days per week, Requires working night shifts (9 PM – 6 AM)
What They're Looking For.
Must Have
Fundamental understanding of Global Financial Markets and company financial statements, Bachelor’s degree in Business, Finance, Economics, or Accounting, Excellent interpersonal and communication skills (both written and verbal), Proven ability to successfully engage and communicate across diverse internal and external audiences, Analytical and troubleshooting capabilities, Passion for problem-solving, Critical thinking, Multi-tasking, Ability to thrive in fast-paced, high-pressure environments
Nice to Have
Master’s Degree in Business or Finance, Demonstrated ability to be a proactive team player who takes initiative, Understands the impact of their own behavior, Enthusiastic about fostering collaborative relationships, Proven adaptability in managing shifting priorities, Proactive mindset in seeking opportunities to contribute beyond immediate, day-to-day tasks, Commitment to continuous learning, Actively seeking feedback and leveraging insights to build knowledge and support broader team objectives
What You'll Do.
Investigate and manage issues related to data and application logic
Communicate effectively and professionally with stakeholders
Resolve questions and issues across Visible Alpha products
Create and maintain articles for internal knowledge base
Provide ongoing feedback to Product and Development teams
Contribute to building scalable solutions
Enhance product capabilities
How You'll Work.
Team & Collaboration
Work with different teams within the organization across various functional areas; Collaborate with Revenue, Product Management, Technology, and Content teams; Foster collaborative relationships
Communication Scope
Excellent interpersonal and communication skills (both written and verbal); Proven ability to successfully engage and communicate across diverse internal and external audiences
Full Job Description
# **About the Role:** **Grade Level (for internal use):** 07 **The Team:** The Visible Alpha Client Support team is a rapidly growing global team that provides support to investment professionals on the Visible Alpha and Capital IQ Pro Platforms. Team members gain in-depth industry knowledge, read research reports and models, and develop technical skills. In addition, they work with different teams within the organization across various functional areas such as Revenue, Product Management, Technology, and Content. We are seeking high achievers who are passionate about client services and aspire to develop their careers within a dynamic, high-performing, and multicultural team, demonstrating exceptional learning agility, creativity, and problem-solving skills. **Responsibilities and Impact:** As an Associate within the Visible Alpha Client Support team, you will play a critical role in assisting S&P Global in achieving its mission to be a leading provider of analytical information to the world's financial markets. This position offers exposure to a broad range of clients, including investment banks, hedge funds, private equity firms, insurance companies, corporates, and investment managers, ensuring a steep learning curve and fantastic opportunities for professional growth within a large, international team. * Become a domain, product, and workflow expert, enabling deep investigation and effective management of issues related to data and application logic. * Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products. * Escalate product, technical, and data issues to relevant departments, providing sufficient information for timely resolution. * Create and maintain articles for our internal knowledge base, contributing to self-service resources and team efficiency. * Provide ongoing feedback to Product and Development teams, actively contributing to building scalable sol
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