AssociateTSE

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Why MongoDB is a fantastic place to work and build your career Be a part of the company that’s reinventing the database, focused on innovation and speed Enjoy a fun, inspiring culture that is engineering focused Work with talented people around the globe Learn, contribute, and make an impact on the product and community Cool things you’ll do As an Associate Technical Services Engineer 1, you are the first line of defense for our customers worldwide. You will provide high-quality, real-time technical guidance and troubleshooting assistance to users of MongoDB Atlas, our fully managed cloud database service. This role is ideal for a fast learner who thrives in a high-paced, customer-centric environment and is passionate about solving complex technical challenges. It's crucial that you ensure that questions are answered quickly and accurately and that our customers get the help they need. Our team combines their MongoDB expertise with passion, initiative, teamwork and a great sense of humour to help our customers to be successful with MongoDB around the globe. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you. Responsibilities Associate TSE 1’s will be successful in this role when they can execute the following strategic tasks/responsibilities Real-Time Support: Serve as the primary point of contact for customers via chat, ensuring rapid response times and maintaining high customer satisfaction Technical Troubleshooting: Diagnose and resolve issues related to MongoDB Atlas, including connectivity, performance tuning, authentication, backup/restore proc