Lokal App
Internet
AssociateTrust&Safety(Malayalam)
“Associate - Trust & Safety (Malayalam) at Lokal App. Skills: content moderation, community moderation, Trust & Safety. Review and moderate audio, video, and chat conversations. Identify, flag, and escalate inappropriate, harmful, or policy-violating content”
What You'll Achieve.
maintaining a safe and positive user environment; maintaining platform integrity and user trust
Industry & Context.
Good decision-making and analytical skills
What They're Looking For.
Must Have
Bachelor’s degree in any discipline, Proficiency in Malayalam & English (Read, Write & Speak mandatory), Basic knowledge of CRM tools, Excel, and computer operations, Ability to handle sensitive content in a professional and composed manner, High attention to detail, Ability to work independently as well as in a team
Nice to Have
Prior experience in content moderation, community moderation, or a similar role, understanding of community guidelines and platform safety standards, Good decision-making and analytical skills, Experience in Trust & Safety operations, Familiarity with social, audio, or video-based community platforms, interpersonal and conflict-resolution skills, Ability to work in a fast-paced and high-volume moderation environment
What You'll Do.
Review and moderate audio
and chat conversations
and escalate inappropriate
or policy-violating content
Ensure consistent implementation of community standards
Audit recorded conversations
Maintain accurate moderation records
Engage with users and hosts
Stay updated with evolving moderation guidelines
Support the Trust & Safety team
How You'll Work.
Team & Collaboration
work independently as well as in a team
Communication Scope
Excellent verbal and written communication skills
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