Associate,TechnicalSupport

# **About the Role:** **Grade Level (for internal use):** 07 **The Role:** Associate, Technical Support **The Team:** We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Philippines, Pakistan, and India. We provide opportunities to gain in-depth product knowledge & hone technical skills. **Responsibilities:** * Responsible for providing the highest level of product and technical support to S&P Global clients. * Showcase your expertise in testing upgrades and new releases from a client perspective. * Provide new user orientation, education, and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions – all via phone, e-mail, and chat. * Work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work. **What We’re Looking For:** * Excellent written and verbal English communication skills and can communicate via phone, email or chat. * Experience working in a service desk or technical support setting is a plus. * Open to work on a US shift schedule (night shift), 10PM to 6AM PH time. * You are organized and have the ability to collect, analyze and summarize data to prepare clear reports. * Proficiency in computer applications and operating systems is a plus * Basic understanding of the finance industry is a plus. * You possess strong analytical skills and can multitask effectively. * You have an appetite for providing superb customer service. * Solid understanding & working knowledge of MS Office (Word, Excel, PowerPoint) **About S &P Global Market Intelligence** At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, a