AssociateTechnicalAnalyst

The Associate Technical Analyst serves as a key contributor within the WFE or ETS Support team, supporting the configuration, integration, and ongoing technical operations of the Workforce Edge, Sophia, and Salesforce platforms. In this role, you will collaborate with clients, education providers, and internal stakeholders to implement and maintain integrations, troubleshoot technical issues, and ensure seamless system performance. This is an early career position ideal for individuals looking to build a career in technical analysis and platform operations, offering hands-on experience with integration technologies, APIs, databases, and compliance frameworks. You will have the opportunity to grow your technical expertise while working alongside experienced engineers and cross-functional teams in a dynamic, client-focused environment. This role operates with autonomy, exercising independent technical judgment to diagnose complex platform behavior, design integration solutions, and make consequential decisions about system architecture, security, and reliability. **Essential Duties and Responsibilities:** * Design, evaluate, and document integration architectures across REST and file-based APIs, SSO and identity systems, and payment processing flows, translating business and partner requirements into technical specifications. * Partner with engineering teams across ETS to ensure they have the information needed to resolve technical issues * Conduct root-cause analysis of complex platform issues, tracing system behavior through logs, API traces, and database state to determine whether resolution requires configuration change, code change, or architectural revision. * Partner with business owners and product stakeholders to analyze new platform and integration requirements, surface ambiguities, and produce functional specifications that engineering teams can build from without further translation. * Serve as the technical authority during on-call rotations, evaluating i