AssociateTechnicalAnalyst

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Provide remote technical support to clients through Salesforce, phone, email, and chat, meeting required online hours and following established procedures to resolve or escalate issues. Focus on first-time resolution through analysis, investigation, documentation review, and troubleshooting. Responsibilities * Handle incoming client requests related to company products and services through phone, email, chat, and Salesforce, ensuring accurate and timely support. * Identify the source of issues and guide users through the resolution process using internal and external resources. * Provide first-time resolution through analysis, investigation, documentation checks, and troubleshooting. * Document and update all case activity and client interactions daily in the ticketing system, including troubleshooting steps, solutions provided, current action owner, and follow-up plans, in accordance with departmental guidelines. * Respond to emails and maintain consistent follow-up to ensure case progress. * Follow all internal procedures, policies, and standard operating procedures as defined by the department.