Associate-TalentLifecycleDeliveryServices

## **Career Category** Human Resources ## ## **Job Description** **HOW MIGHT YOU DEFY IMAGINATION?** Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring an **Talent Lifecycle Delivery Services** **Associate****in Malaysia** **Live** **What will you do** Talent Lifecycle Delivery Services is responsible for connecting staff, managers and local HR to Amgen’s global HR programs and tools. For all global HR questions, we are the place to go to! You will be responsible for providing HR service and support for the countries in the JAPAC region (primarily) serviced by the team covering the following, but not limited to: * Ensuring that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures * Ensuring that HR transactions are processed according to global processes * Acting as a dedicated point of contact for our customers (staff, managers and local HR) in designated countries * Acting as designated subject matter specialist on one of our expertise areas and be responsible for maintaining our knowledge base ** _Main Responsibilities_****:** * Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday * Be able to troubleshoot in more complex system inquiries and identify solutions * Provides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policies * Represent HR Connect in the designated