Amgen
biotechnology
AssociateTalentLifecycleDeliveryServices
“Associate - Talent Lifecycle Delivery Services at Amgen. Skills: Talent Lifecycle Delivery Services, HR service and support, Customer service. Providing HR service and support for the countries in the JAPAC region. Ensuring that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures”
Industry & Context.
Demonstrates the capability to troubleshoot and analyze complex workday issues/inquiries; Sensible in problem resolution
What They're Looking For.
Must Have
Bachelor's or equivalent in HR, Business Administration, Economics or equivalent, Overall minimum of 2 years professional work experience within a commercial service delivery/customer service environment, Experience in HR Systems and processes: Workday and ServiceNow
Nice to Have
Project management skills / experience, Multinational company experience in a service delivery environment, Experience with standard operating processes and procedures, Well-developed computer skills in the Microsoft Office 365 environment (preferably MS Excel)
What You'll Do.
Providing HR service and support for the countries in the JAPAC region
Ensuring that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures
Ensuring that HR transactions are processed according to global processes
Acting as a dedicated point of contact for our customers (staff
managers and local HR) in designated countries
Acting as designated subject matter specialist on one of our expertise areas and be responsible for maintaining our knowledge base
Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday
Be able to troubleshoot in more complex system inquiries and identify solutions
Provides support to staff and managers on how to access and use Global HR self service tools
Reward and Recognition systems
Represent HR Connect in the designated countries to all staff
based on needs and requirements
presentations to staff/manager and HR
Log and manage calls using the case management system
Answer HR local policy questions to staff for designated countries
Be a Subject Matter Expert on designated HR tools
manage and maintain the knowledge database
Suggest improvements on policies and procedures between service centre sites and HR teams
Represent HR Connect in HR (global
local) Projects and system & process improvements linked to Workday
MAP (performance cycle) etc.
Build relationships with HR teams and other key stake holders
collaborate and share best practices
How You'll Work.
Team & Collaboration
Build relationships with HR teams and other key stake holders; collaborate and share best practices; Demonstrates the ability to work well in a international team environment (also in different time zones)
Communication Scope
Able to communicate in a multi cultural environment
Process & Methodology
Project management skills / experience
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